Sr. Program Manager, ROADS

Amazon is hiring a Sr. Program Manager, ROADS. It pays $116k-$160k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Uses AI ●●○○ is how Level rates this role: an ordinary role that requires AI tools.
The posting mentions program management, data analytics and stakeholder management among its tools and skills.
Level classes it as a senior role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Manage reverse logistics and driver support programs while leveraging data analytics and general AI tools to automate workflows.

program-managementdata-analyticsstakeholder-managementchange-managementprocess-automation

Come build the version of reverse logistics that doesn't need us. Every day, Amazon Shipping customers hand us packages and Counters stores hand us returns. Every one of those pickups is a promise. When that promise is at risk Reverse Logistics and Driver Support (ROADS) is the team that catches it. We're good at catching. We need a Sr. Program Manager to help us build for the day we don't have to.

ROADS is the centralized layer that protects reverse logistics performance across Ship with Amazon (SWA) and Counters Returns. We own real-time intervention, resolve escalations end to end, and — this is the part that matters — we build the mechanisms that make those interventions unnecessary.

In this role you will:
• Own outcomes, not status decks.
• Launch, not inherit.
• Automate what you touch.
• Have real cross-functional influence.

Up to 10% travel may be required.

Key job responsibilities
• Manage and oversee various cross-functional programs, ensuring successful delivery.
• Develop and refine program strategies, effectively leading and motivating teams.
• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
• Foster collaboration with internal and external partners to optimize resource allocation and project success.
• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
• Identify and mitigate risks, preventing them from escalating into major issues.
• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
• Manage and communicate project budgets effectively.

Basic qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 2+ years of communicating with and presenting to executive and senior audiences experience
- 2+ years of change management experience
- Knowledge of general AI tools
- 2+ years of managing stakeholders in cross-functional project experience

Preferred qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 115,600.00 - 160,000.00 USD annually

How we rate this

Sr. Program Manager, ROADS at Amazon rates 40 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Program Manager, ROADS is an open job at Amazon.
Level rates this role AI Level 2 of 4: Uses AI.
The listed salary is $116k-$160k a year.
The role is based in US, AZ, Tempe.
The job was posted on August 24, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementData AnalyticsStakeholder ManagementChange ManagementProcess Automation

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where data analytics was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Tell me about a project where change management was part of your work. What did you do?
Tell me about a project where process automation was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Data Analytics, Stakeholder Management, Change Management, and Process Automation. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.

Get a free CV review Get an express CV review Check your resume with the ATS resume checker

Get new operations jobs (Uses AI ●●○○ or higher) by email

One email a week with the new operations jobs (Uses AI ●●○○ or higher), each rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.

Free. One email a week. Unsubscribe in one click.