Sr. Program Manager - Seller Reimbursement Tool, WW SAFE-T

Amazon is hiring a Sr. Program Manager - Seller Reimbursement Tool, WW SAFE-T in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.
Posted in the last few days.

AI in this role

Amazon seeks a talented Senior Program Manager to manage business operations for it’s Selling Partner reimbursements tool (called SAFE-T) at its India headquarters, based in Bengaluru. The ideal candidate will be enthusiastic about driving improvements to Selling Partner experience as well reduce operational costs. S/he/They will work in close partnership with operations teams, finance, forecasting & planning teams, audit teams and reimbursements owners in various geographies to identify and drive improvements. S/he/they will regularly report on metrics related to reimbursements for different business reviews and track Selling Partner feedback.
A successful candidate will be passionate about Seller Partner experience as well as operational excellence. S/he/they will be detail-oriented with an eye to identify automation and operational excellence opportunities.
S/he/they will have credibility with leadership and will be able to work in a fast-paced environment, creatively solve complex issues; in addition, the candidate will thrive in working with large data warehouse environments, has excellent verbal and written communication skills and is motivated by developing innovative and simplified solutions to help Selling Partners and operations.

Key job responsibilities
1. Identifying new opportunities for automation to eliminate reimbursement claim related tasks by using data analysis, feedback from Selling Partners and operations. Influence tech teams to launch automations and collaborate with operations to build scalable processes.
2. Identifying process improvements to reduce Selling Partner friction and operational load.
3. Partnering with reimbursement owners from various geographies to deep dive into Selling Partner feedback and metrics. Identify and implement policy changes and mechanisms to improve Selling Partner experience (SX)
4. Work in close collaboration with stakeholders and leaders from operations to identify opportunities to improve Standard Operating Procedures
5. Review upstream trends and work closely with reimbursement owners in various geographies to manage claim volume forecasting.
6. Review claim audit insights and drive action items across various geographies
7. Own business reviews on automation and SX with leadership across operations and reimbursements.
Keys to success in this role includes exceptional program management, strong communication, collaboration skills, and analytical skills. The candidate needs to be able to coordinate across multiple work streams, use data and customer anecdotes to build strong business arguments and be able to communicate clearly appropriate actions.

Basic qualifications

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Proficient in written and oral communications; able to produce concise, relevant, strategically-driven documents and presentations to leaders.

Preferred qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. Program Manager - Seller Reimbursement Tool, WW SAFE-T at Amazon rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Program Manager - Seller Reimbursement Tool, WW SAFE-T is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on November 13, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon