Sr. Research Strategist, Workplace Insights, GREF

Amazon is hiring a Sr. Research Strategist, Workplace Insights, GREF in Seattle, United States. It pays $167k-$227k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions user research, qualitative research and quantitative research among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.
Posted within the past two weeks.

AI in this role

Lead large-scale workplace research programs to optimize global employee experience and real estate strategy.

user-researchqualitative-researchquantitative-researchstrategystakeholder-management

This is a unique opportunity to help shape the workplace experience for Amazonians around the world. The Global Real Estate and Facilities (GREF) organization is responsible for creating the spaces that inspire Amazonians to make history. The globally diverse team manages Amazon’s corporate offices in more than 60 countries. GREF provides real estate transactions expertise, business partnering, space and occupancy planning, design and construction, capital investment program management, facility maintenance, and operations all contributing to the employee experience and leveraging places and programs to enable culture to thrive at Amazon.

Within GREF, the Global Customer Insights team represents the voice of the Amazonian throughout the workplace journey. We surface insights that help GREF deliver a workplace experience that enables Amazonians to do their best work while at the office.

We are seeking an experienced user research professional to join our growing Global Customer Insights team. As a Senior Research Strategist in GREF, you will lead high-impact, large-scale research programs that directly impact business strategies, experience and program designs, and corporate communications campaigns. You will build and sustain programs for collecting, synthesizing, and communicating foundational insights across a variety of workplace dimensions, and collaborate with GREF stakeholders to drive action behind insights gleaned.

As a Senior Research Strategist, you are a customer-obsessed leader who is deeply curious and constantly strives to ask better questions. You are adept at leveraging a range of qualitative and quantitative research methods and deploying a variety of analytical approaches to understand the current state as well as uncover future customer needs and opportunities.

If you are passionate about developing and applying research methods to answer challenging questions, enjoy collaborating closely with highly skilled cross-functional partners, and like seeing your efforts translated into real world impact, we want you on our team.

Key job responsibilities
- Be a strategic research advisor and leader, conducting high impact workplace-related research studies across a range of business objectives and key customer problems to solve
- Consult GREF stakeholders to identify the most pressing business questions or largest knowledge gaps and develop actionable and meaningful analysis plans in partnership with Research Scientists
- Own complex, high-impact research initiatives, including the development of project roadmaps, the design and execution of the questionnaire/qualitative activity guides, the synthesis and analyses of both big data sets and qualitative feedback, and lead the socialization of resulting insights and opportunities helping team translate insights into action
- Manage vendor relationships and research partners on large-scale, ad-hoc, and recurring quantitative research projects
- Inspire decision makers to take action based on research findings, helping them internalize opportunities to delight customers and continuously improve the workplace experience
- Serve as a subject matter expert, responsible for coaching and mentoring teams and stakeholders on best practices in user research methods and techniques, as we continue to grow the Customer Insights capability within GREF
- Proactively identify research opportunities (both qual and quant) to increase data driven, insights informed decision within GREF
- Present research findings and recommendations to stakeholders at all levels, from individual contributors to senior leadership

About the team
This role will be a key lead within the Support Operations organization. Key functions within this team include Customer Insights, Communications, Workplace Support, and Workplace Operations Strategy. We are a group of builders, creators, innovators and go getters. We are customer obsessed, and index high on Ownership. We Think Big, and move fast, and constantly challenge one another while collaborating on "what else", "how might we", and "how can I help". We celebrate the unique perspectives we each bring to the table. We thrive in ambiguity.

Basic qualifications

- Experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design
- Experience with the full range of research methods: qualitative and quantitative, attitudinal and behavioral, with deep expertise in one or more areas
- Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
- Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)
- 7+ years of hands-on work with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience
- Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, Business Administration, Marketing, or a related field?

Preferred qualifications

- Experience with UX Research in non-US markets
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization, including coaching of junior staff
- Skilled in use of statistical analysis tools a plus (e.g., SPSS, R)
- Ability to moderate 4+ hours of research in a day

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 167,400.00 - 226,500.00 USD annually
USA, WA, Seattle - 152,200.00 - 205,900.00 USD annually

How we rate this

Sr. Research Strategist, Workplace Insights, GREF at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Research Strategist, Workplace Insights, GREF is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $167k-$227k a year.
The role is based in US, WA, Seattle.
The job was posted on October 29, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

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Skills and AI tools this role asks for

User ResearchQualitative ResearchQuantitative ResearchStrategyStakeholder Management

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Tell me about a project where user research was part of your work. What did you do?
Tell me about a project where qualitative research was part of your work. What did you do?
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Tell me about a project where strategy was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?

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List these exact terms on your resume: User Research, Qualitative Research, Quantitative Research, Strategy, and Stakeholder Management. An applicant tracking system matches the wording, not the idea.
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