Sr Risk Mgr, Litigation Support Specialist , Amazon Flex, Service Level Standards

Amazon is hiring a Sr Risk Mgr, Litigation Support Specialist , Amazon Flex, Service Level Standards in Bellevue, United States. It pays $121k-$164k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions Mobile App, Advanced Logistics Systems and investigation among its tools and skills.
Level classes it as a senior role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Manage legal disputes and conduct deep-dive investigations into contested delivery partner enforcement actions.

mobile-appadvanced-logistics-systems

investigationlitigation-supportrisk-managementarbitration

Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.

Amazon Flex's Service Level Standards (SLS) team is seeking a Litigation Risk Manager to join our Critical Operations function. Our team ensures that enforcement actions taken against delivery partners are fair, defensible, and well-documented — and when those decisions are contested through legal channels, we investigate thoroughly.

As a Litigation Risk Manager, you will play a crucial role in managing legal disputes arising from delivery partner enforcement actions. You'll be responsible for conducting in-depth investigations into contested offboarding decisions, developing disposition recommendations for legal proceedings, and serving as a subject matter witness when required. This role offers the opportunity to work with cross-functional teams - including legal, outside counsel, enforcement program owners, and regulatory stakeholders - while directly contributing to the protection and compliance of Amazon's last-mile delivery operations.

Key job responsibilities
- Conduct end-to-end deep-dive investigations into contested delivery partner enforcement actions, determining whether offboarding decisions adhered to established policies and procedures

- Develop and deliver well-reasoned disposition recommendations for active litigation and arbitration matters

- Serve as a subject matter witness in arbitration hearings, tribunal proceedings, and regulatory inquiries - articulating the company's enforcement rationale clearly and accurately

- Partner closely with internal legal teams and outside counsel to align on case strategy, timelines, and desired outcomes
- Monitor and manage caseload with competing priorities, jurisdictional deadlines, and strict SLAs

- Identify emerging litigation trends, recurring claim patterns, and systemic risks across jurisdictions
- Provide closed-loop feedback to enforcement program owners to proactively address root causes of disputes
- Identify opportunities for workflow efficiency improvements and contribute to process optimization
- Coordinate with cross-functional stakeholders to ensure responses are accurate, comprehensive, and delivered on time

Basic qualifications

- 6+ years of compliance, audit or risk management experience
- Knowledge of Microsoft Office products and applications at an advanced level
- Bachelor's degree or equivalent

Preferred qualifications

- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Master's degree or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 121,200.00 - 163,900.00 USD annually
USA, WA, Bellevue - 121,200.00 - 163,900.00 USD annually

How we rate this

Sr Risk Mgr, Litigation Support Specialist , Amazon Flex, Service Level Standards at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr Risk Mgr, Litigation Support Specialist , Amazon Flex, Service Level Standards is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $121k-$164k a year.
The role is based in US, WA, Bellevue.
The job was posted on September 29, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

InvestigationLitigation SupportRisk ManagementArbitrationMobile AppAdvanced Logistics Systems

Questions you could be asked

Tell me about a project where investigation was part of your work. What did you do?
Tell me about a project where litigation support was part of your work. What did you do?
Tell me about a project where risk management was part of your work. What did you do?
Tell me about a project where arbitration was part of your work. What did you do?
Walk me through how you've used Mobile App in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Investigation, Litigation Support, Risk Management, Arbitration, and Mobile App. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.

Get a free CV review Get an express CV review Check your resume with the ATS resume checker