Sr. Technical Enablement Lead, eero

Amazon is hiring a Sr. Technical Enablement Lead, eero in San Francisco, United States. It pays $159k-$215k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Uses AI ●●○○: an ordinary role that requires AI tools.
Tools and skills the posting cites include AI Tools, program management and technical enablement.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Defines and manages technical enablement programs for partners using AI tools and automation for content personalization and insights.

AI Tools

program-managementtechnical-enablementautomationcontent-personalization

At eero we make world class products for our customers to enjoy. Behind those world class products are the partners who bring eero into homes and businesses; ISP and MSP partners who deploy, support, and scale eero solutions for their subscribers. We’re looking for a Sr. Technical Enablement Lead to join our team, who will own the technical enablement strategy for eero’s ISP and MSP partner ecosystem. The ideal candidate is obsessed with partner success, forward-thinking with creativity, and passionate about building scalable programs that drive measurable business outcomes.

Key job responsibilities
- Define, develop, and maintain technical enablement playbooks for ISP and MSP partners, ensuring content is current, actionable, and aligned to partner maturity stages
- Design and deliver preboarding and onboarding programs that drive measurable business impact, including partner activation rates, time-to-first-deployment, and subscriber satisfaction
- Build and manage hypercare programs that provide elevated support during critical partner milestones, reducing churn and accelerating partner self-sufficiency
- Leverage AI tools and automation to drive scalable program strategy, including content personalization, learning path optimization, and predictive partner health insights
- Partner deeply with marketing, product, engineering, and customer experience teams to ensure enablement programs reflect the latest product capabilities, go-to-market strategies, and customer insights
- Develop success metrics and reporting frameworks to track program effectiveness, partner proficiency, and business outcomes across the partner lifecycle
- Identify and prioritize program gaps through data analysis, partner feedback, and cross-functional input, continuously iterating
- Create enablement content that supports multiple modalities, including virtual, in-person, and self-directed learning experiences tailored to partner needs
- Contribute to the strategic roadmap for partner enablement, ensuring scalability across regions and partner segments
- Represent partner feedback and program insights to internal stakeholders and advocate for product, process, and tooling improvements that enhance the partner experience
- Model all content with accessibility as a primary tenant and reinforce inclusive methods across all partner-facing materials
- Ability to travel both domestically and internationally (<15%)

A day in the life
As a Sr. Technical Enablement Lead for eero, you’ll work closely with cross-functional partners throughout the business to define, build, and scale enablement programs that accelerate partner time-to-value. You’ll develop and maintain technical playbooks, design onboarding experiences that drive measurable impact, and build hypercare programs that ensure sustained partner success. You’ll leverage AI to create scalable, data-driven program strategies and partner deeply with marketing, product, engineering, and customer experience teams to ensure alignment across the partner lifecycle.

Basic qualifications

- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Experience communicating complex ideas to technical and non-technical audiences
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- 5+ years in Technical Enablement, Partner Enablement, Learning & Development, or a related field, with at least 3 years in a program ownership or strategy role
- Experience building enablement programs for B2B partners, channel partners, ISPs, or MSPs
- Demonstrated ability to design programs that drive measurable business outcomes (e.g., activation, retention, revenue impact)
- Experience leveraging AI and automation tools to scale program delivery and improve efficiency
- Strong analytical skills with the ability to use data to inform strategy, measure impact, and drive continuous improvement
- Experience developing and maintaining playbooks, knowledge bases, or structured enablement content

Preferred qualifications

- Experience with multimedia content creation, or experience with Learning Management Systems (LMS)
- MBA degree or above in related fields
- Experience in the networking, connectivity, or telecommunications industry
- Familiarity with ISP/MSP business models and partner lifecycle management
- Proficiency with data visualization and reporting tools
- Experience designing hypercare or high-touch support programs for strategic partners
- Prior experience working with or at a technology company with a channel partner model

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 159,000.00 - 215,100.00 USD annually
USA, WA, Seattle - 138,300.00 - 187,100.00 USD annually

How we rate this

Sr. Technical Enablement Lead, eero at Amazon rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Technical Enablement Lead, eero is an open job at Amazon.
Level rates this role AI Level 2 of 4: Uses AI.
The listed salary is $159k-$215k a year.
The role is based in US, CA, San Francisco.
The job was posted on August 19, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementTechnical EnablementAutomationContent PersonalizationAI Tools

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where technical enablement was part of your work. What did you do?
Tell me about a project where automation was part of your work. What did you do?
Tell me about a project where content personalization was part of your work. What did you do?
Walk me through how you've used AI Tools in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Program Management, Technical Enablement, Automation, Content Personalization, and AI Tools. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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