AmazonSr. Technical Program Manager - Alexa Smart Home, Alexa Smart Home (Certifications & Developer Experience)
Amazon is hiring a Sr. Technical Program Manager - Alexa Smart Home, Alexa Smart Home (Certifications & Developer Experience) in Seattle, United States. It pays $149k-$201k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- The posting mentions Alexa, Smart Home and technical program management among its tools and skills.
- Level classes it as a senior role.
- Amazon has 20,000+ other open roles on Level.
AI in this role
Manages end-to-end programs for Alexa Smart Home device quality, reliability, and developer tooling while driving AI solutions.
Key job responsibilities
Own the end-to-end program plan for Smart Home device quality/reliability and developer tooling, from goals and requirements through launch and ongoing operation.
Drive schedule, and manage scope and risk across cross-functional workstreams spanning software, data engineering, and partner-facing teams, and run the operating cadence that keeps them aligned.
Drive strategic programs across quality, reliability, and tooling, and report progress against launch commitments.
Lead resolution of high-severity device and integration issues end to end, coordinating engineering, customer service, legal, and partner stakeholders through to a customer-safe outcome.
Anticipate cross-team dependencies and bottlenecks, escalate crisply, and make tradeoffs that balance customer experience, business goals, and technical constraints.
Establish and improve program mechanisms, including status reporting, dependency tracking, and go/no-go criteria, that scale as new device categories and partners come on board.
Build and evangelize high leverage AI solutions to problems new and old.
A day in the life
You will start the day checking the health of the programs you own, unblocking dependencies with engineering and data teams, and triaging any new device or integration risks. You will align partner-facing and product teams on upcoming milestones, then run program reviews that turn complex technical status into clear decisions for leadership. You will join standups, negotiate with and support partner teams, and read out to leaders in org-wide reviews. Your narratives will keep senior stakeholders informed, drive cross-team decisions to closure, and improve the mechanisms your programs run on. Your customers rely on their connected homes working as reliably as a utility.
About the team
Our immediate team is small with an outsize impact on the Smart Home customer experience. We are responsible for the quality of the overarching Smart Home customer experience. We measure how well devices and partners perform, find the gaps that hurt the customer experience, and drive the work to close them across Amazon and with device makers around the world. We operate like a fast-moving team inside a big company: collaborative, willing to take matters into our own hands, and focused on real customer outcomes over process. Your program work on this team directly shapes how millions of people experience their homes every day.
Basic qualifications
- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred qualifications
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience building and evaluating system-level technical design
- Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually
How we rate this
Sr. Technical Program Manager - Alexa Smart Home, Alexa Smart Home (Certifications & Developer Experience) at Amazon rates 20 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where technical program management was part of your work. What did you do?
- Tell me about a project where quality assurance was part of your work. What did you do?
- Tell me about a project where cross functional leadership was part of your work. What did you do?
- Tell me about a project where roadmap planning was part of your work. What did you do?
- Walk me through how you've used Alexa in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Technical Program Management, Quality Assurance, Cross Functional Leadership, Roadmap Planning, and Alexa. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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