SynthesiaStrategic Customer Success Manager
Synthesia is hiring a Strategic Customer Success Manager in London, United Kingdom. Level rates it ; you can apply on Synthesia.
Level's read on this job
- Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
- The posting allows some remote work.
- Tools and skills the posting cites include B2b Saas, customer success and account management.
- Level lists 33 other open roles at Synthesia.
- The role was posted within the past week.
AI in this role
Manage enterprise accounts and drive adoption and retention for an AI video platform company.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
The Role
As a Strategic Customer Success Manager, you’ll own a book of enterprise accounts across the UK and Europe, acting as a trusted advisor who drives adoption, retention and growth. You’ll partner closely with Sales to deliver a seamless onboarding experience and educate clients on a completely new way to create video content. Engaging stakeholders from day-to-day users through to the C-suite, you’ll make sure customers see clear ROI and become true champions of Synthesia.
What You'll do
Reporting to the Director of Customer Success of the UK, you are energetic, driven, and care deeply about the success of our customers
As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users
You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
Ideal for an individual who wants to expand their career with a fast-growing software company
We’d love to hear from you if you have
Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
Experience in managing a Book of Business along with KPIs
A track record in managing risk, forecasting, and identifying growth opportunities
Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
Successfully onboarding new clients and building key relationships in the first critical months and beyond
Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
Light video editing using the Synthesia platform
Retention and growth of our enterprise clients
Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
You need to be fluent in English
Based in London. This is a hybrid role where you need to be in the office 3 days a week.
We’d be particularly excited if
Experience at a fast-growing technology company
Familiarity with AI or video tools
Compensation
We offer a competitive salary, equity and benefits. Your offer will reflect your experience, skills and the scope of the role.
How we rate this
Strategic Customer Success Manager at Synthesia rates 20 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $100k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer success was part of your work. What did you do?
- Tell me about a project where account management was part of your work. What did you do?
- Tell me about a project where b2b saas was part of your work. What did you do?
- Tell me about a project where onboarding was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Success, Account Management, B2b Saas, and Onboarding. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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