Supplier Quality Engineer - Mechanics

Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Supplier Quality Engineer – Mechanics

This position is to support the SQM-Team in supplier quality improvement and harmonization activities, utilizing quality tools, problem-solving methodologies and coordinating resolution supplier quality issues and escalations.

Develop, maintain, monitor and ensure good application of supplier performance control requirements to increase the transparency of cost to poor quality and ensure compliance to applicable regulations.

More about the role:

• Support supplier quality assurance and control activities, monitoring performance indicators to ensure compliance with quality requirements and international regulations.
• Act as the central point of contact for supplier quality concerns, processing nonconformities and leading the resolution of supplier quality issues and escalations.
• Ensure the implementation of Supplier Quality Management (SQM) requirements, including containment actions, root cause investigations, and preventative measures.
• Evaluate supplier performance and capability, developing and implementing measures to ensure a high level of supply chain stability.
• Enforce quality requirements with suppliers and organize quality meetings and escalations when necessary.
• Process 8D/SCAR reports, coordinate corrective and preventative actions (CAPA), and support root-cause analyses in collaboration with specialist departments.
• Support supplier audits and new supplier activities, including part and process qualification and validation.
• Establish a homogeneous understanding of procedures, processes, and approaches within the global Supplier Quality Management group, driving process harmonization and standardization.

More about you:  

• Education: A graduate degree in engineering, science, quality, or another technical field, or 10+ years of work experience in supplier quality management.
• Regulatory Knowledge: In-depth knowledge of ISO 13485 and ISO 9001. Knowledge of QSR 820, MDSAP, and MDR is a plus.
• Experience: Minimum of 6 years of experience in a medical device manufacturing environment in a quality-related role, with practical experience in supplier quality management and contract manufacturing.
• Technical Expertise: Profound knowledge of plastic injection molding, polymers, resins, lacquering, coating, and related production technologies for mechanical components. Experience with 8D/SCAR methodologies, quality reports, improvement programs, and supplier audits is essential.
• Personal Attributes: You are self-confident, well-organized, reliable, and pay close attention to detail. You possess good communication and presentation skills and are comfortable managing projects.
• Language & IT: Fluent English skills (written and spoken) are mandatory. Vietnamese or German language skills are a plus. Advanced MS Office skills are required, and programming or AI tools knowledge is beneficial.
• Travel: You are willing to travel (approx. 30% of the time), primarily within the APAC region.

More about what we offer:

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.