Supply Chain Manager , Relay Operation Centre

Amazon is hiring a Supply Chain Manager , Relay Operation Centre in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Excel, Access and SQL.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Manage transportation execution and exception resolution while driving process automation within the Amazon Supply Chain network.

ExcelAccessSQL

supply-chainlogisticsproject-managementprocess-improvement

ROC Overview
Relay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.

In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.

Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Purview of a Supply Chain Manager at ROC
A Supply Chain Manager facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements and drive them through completion.

Responsibilities include, but are not limited to
· Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Operation, Tech/Integration, Finance, Software Support, Fulfillment Centers)
· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
· Developing and/or understanding performance metrics to assist with driving business results.
· Scoping out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by ROC.
· Identifying the business impact of trends and making data backed decisions.
· Escalating problems or variances in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

Basic qualifications

- 2+ years of program or project management experience
- 1+ years of supply chain experience
- Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience troubleshooting and debugging technical systems
- Experience in a 24x7 operational services or support environment
- Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems
- Bachelor’s degree in Engineering/related discipline with 2-4 years of work experience

Preferred qualifications

- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Master's degree or above in relevant field of operations
- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
- Logistics/transportation background and lean/six sigma training is a plus

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Supply Chain Manager , Relay Operation Centre at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Supply Chain Manager , Relay Operation Centre is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on August 18, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Supply ChainLogisticsProject ManagementProcess ImprovementExcelAccessSQL

Questions you could be asked

Tell me about a project where supply chain was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where project management was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Walk me through how you've used Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Supply Chain, Logistics, Project Management, Process Improvement, and Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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