Support Engineer

Attentive is hiring a Support Engineer. It pays $75k-$85k a year and Level rates it ; you can apply on Attentive.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions Zendesk, Jira and customer support among its tools and skills.
Level classes it as a mid-level role.
Attentive has 30 other open roles on Level.

AI in this role

Support Engineer needed to resolve technical customer issues and bridge customer success with engineering at Attentive.

zendeskjira

customer-supporttroubleshootingtechnical-supportcross-functional-collaboration

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!

About the Role
We’re looking for naturally curious, creative people that can think on their feet and enthusiastically tackle problems head on. As a Support Engineer you will work both directly with our customers, as well as the Customer Success team, to ensure customers’ technical needs are met as our product offerings rapidly grow. You will serve as a key link between Customer Success (CS) and Engineering, enabling CS to help our customers employ Attentive technology to achieve their marketing goals.

What You’ll Accomplish

Communicate with customers via Zendesk, JIRA, or scheduled calls to best understand and identify customer issues and your role in addressing them
Serve as a technical point of contact support resource for Customer Success to drive the resolution of technical requests, involving
Translate customer feedback to engineering action, leveraging proper escalation routes to manage internal and external stakeholders’ expectations.
Work cross functionally across Customer Success, Product and Engineering to triage and mitigate issues - including site event incidents
Creatively problem solve to develop strategic, reusable solutions. Identify bugs and effectively escalate to the appropriate internal parties

Your Expertise

Affinity for problem solving and crafting innovative, reusable solutions
Possess high level of emotional intelligence, handling difficult situations with empathy and professionalism
Exceptional direct customer communication, organization, prioritization, and time-management skills in a fast-paced and demanding environment
Experienced in handling incidents and internal communications both within and outside of (on-call) business hours
Willingness to adapt when needed and step out of your comfort zone to try/learn new things
Advanced ability to communicate and collaborate with cross-departmental partners and stakeholders
Detail oriented and accuracy obsessed in a dynamic and fast-paced environment
Experience in MarTech/AdTech or a technical service environment preferred
Strong written and verbal communication skills; ability to explain technical concepts to non-technical people and communicate urgency in tickets and live conversations
A critical thinker with the ability to logically and methodically investigate and problem-solve
Code Aptitude: A strong understanding of HTML/CSS and SQL required; familiarity with at least one programming or scripting language, such as JavaScript,, Liquid, or TypeScript is preferred
Familiarity with Webhooks, REST APIs, and API documentation
BS/BA Degree or equivalent

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

The US base salary range for this full-time position is $75,000 - $85,000 annually + equity + benefits
Our salary ranges are determined by role, level and location

#LI-SJ1

By applying for this position, your data will be processed as per Attentive's Privacy Policy.

Attentive Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other’s champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive’s success Learn more about AWAKE, Attentive’s collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

How we rate this

Support Engineer at Attentive rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Support Engineer is an open job at Attentive.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $75k-$85k a year.
The role is based in United States.
The job was posted on July 23, 2026.
Seniority: mid.
Applications are handled by Attentive. Apply on Attentive

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SupportTroubleshootingTechnical SupportCross Functional CollaborationZendeskJira

Questions you could be asked

Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where cross functional collaboration was part of your work. What did you do?
Walk me through how you've used Zendesk in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Customer Support, Troubleshooting, Technical Support, Cross Functional Collaboration, and Zendesk. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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