Support Engineer, High Touch Support

Amazon is hiring a Support Engineer, High Touch Support in Bellevue, United States. It pays $90k-$158k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions Java, React and AWS among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Provide high-touch technical support and maintenance for scalable HR microservices and cloud infrastructure.

javareactawsunixlinuxrest-api

software-developmenttroubleshootingdebuggingagilescrum

Are you interested in supporting high-performance, globally scalable HR systems that enable Amazon employees worldwide to access critical HR services? Are you seeking an environment where you can drive innovation leveraging the scalability and capabilities of Amazon's AWS cloud services? Do you have a passion for ensuring a positive employee experience? This is the job for you.

The High Touch Support Services team is looking for a results-oriented, customer obsessed support engineer who can help us create a positive experience for Amazon employees across all HR domains including Time, Work Events, Life Events, Benefits, and Pay & Compensation. Our ideal candidate thrives in a fast-paced environment, relishes working with highly scalable micro services architecture, and enjoys troubleshooting and problem solving within highly complex HR business contexts that are typically being defined in real-time. You will learn all about how to design, implement, test and support highly scalable HR solutions using the AWS cloud platform and its many products, working with best-in-class professionals.

Key job responsibilities
Provide support of incoming requests for High Touch Support Services products and services, including extensive troubleshooting tasks, with responsibilities covering multiple HR domains, features and services. - Work on operations and maintenance driven coding projects, primarily Java/React - Software deployment support in staging and production environments for High Touch Support Services applications - Develop tools to aid operations and maintenance of HR support systems - System and Support status reporting for High Touch Support Services - Collaborate with Product & Tech teams for issue resolution across High Touch Support Services domains.

Basic qualifications

- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

Preferred qualifications

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 90,400.00 - 158,200.00 USD annually

How we rate this

Support Engineer, High Touch Support at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Support Engineer, High Touch Support is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $90k-$158k a year.
The role is based in US, WA, Bellevue.
The job was posted on September 21, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Software DevelopmentTroubleshootingDebuggingAgileScrumJavaReactAWS

Questions you could be asked

Tell me about a project where software development was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where debugging was part of your work. What did you do?
Tell me about a project where agile was part of your work. What did you do?
Tell me about a project where scrum was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Software Development, Troubleshooting, Debugging, Agile, and Scrum. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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