Support Engineer II

Amazon is hiring a Support Engineer II . Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include API, troubleshooting and debugging.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Support Engineer II to troubleshoot APIs, debug issues, and build automation tools for Amazon Advertising.

api

troubleshootingdebuggingautomationsoftware-development

Amazon is investing heavily in building a world-class advertising business, delivering a collection of self-service products that drive discovery and sales, and we are responsible for ensuring that Advertisers and Partners can easily navigate our products and services. The Partner Tech organization builds innovative software solutions and owns the customer experience for Advertisers and Partners integrating with our API and MCP. Our products are strategically important to Amazon's Retail and Marketplace businesses, driving long-term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are a highly motivated, collaborative organization with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented scale with a seemingly endless range of new opportunities.

Are you passionate about driving customer success and learning new technologies? Do you thrive in a dynamic, fast-paced environment? Amazon Advertising is seeking Support Engineers to help external customers build business-critical applications on our Advertising API. You will represent Amazon as you investigate technical issues, work with API developers to ensure compliance with our program policies and identify gaps in our technical solutions as well as patterns of API misuse. You will own development of processes and prevention strategies to improve the developer experience. Working directly with Advertising API engineers and the onboarding team, you will ensure customer issues are resolved quickly and effectively.

Key job responsibilities
Support Engineers troubleshoot, debug, evaluate, and resolve system-generated alerts, make feature enhancements and bug fixes, manage systems and hosts, perform software deployments and migrations, and automate routine operational tasks. The position requires strong troubleshooting, technical, and communication skills, and includes a mix of on-call responsibilities, operational tasks, and software development work. You will develop tools and automation to drive toward human-free operations.
This role is ideal if you are passionate about creating, integrating, and leveraging tools to minimize operational overhead — without compromising best-in-class customer service. We want our services to be as autonomous as possible, and that requires engineers who think big, simplify complex problems, and relentlessly pursue the best customer experience. Our environment is built for engineers who flourish in building automation to reduce operational workload rather than simply performing operational tasks.
Successful candidates will join an elite Advertising API support team, provide troubleshooting and operations support, and innovate to replace manual tasks with scripts and code.

- Provide solutions to product and API-related questions raised through partner engagements, serving as an escalation point for complex technical issues
- Identify key product architecture components, and propose and build solutions that unblock partner integrations
- Write code samples, tutorials, and technical articles for the developer community
- Audit partner behavior to ensure compliance with program policies
- Lead root-cause analysis on systemic and recurring issues, and drive architectural recommendations to engineering teams
- Mentor Support Engineers and lead knowledge-sharing initiatives across the team
- Own end-to-end process design for support workflows, from identification through implementation and measurement
- Analyze support trends at scale to provide data-driven product feedback and influence the engineering roadmap
- Work with customers to understand how they use our services, and provide feedback to development teams to improve the onboarding experience
- Collaborate with internal stakeholders to drive timely customer communication during critical events; author post-incident reviews and present findings to leadership
- Drive projects that improve support-related processes and the overall developer support experience

Basic qualifications

- - 3–6 years of experience in technical support or software development
- - Experience troubleshooting and debugging technical systems
- - Experience working with REST API-based services
- - Experience working with SQL
- - Experience designing or building support tooling and automation frameworks

Preferred qualifications

- Knowledge of web services, distributed systems, and web application development
- Experience with REST web services, XML, and JSON
- Proficiency in at least one programming or scripting language (e.g., Java, C++, Python)
- Linux/UNIX operating system knowledge
- Knowledge of AWS or other cloud technologies
- Excellent written and verbal communication skills in English
- Understanding of support processes — ticketing, monitoring, and metrics
- Experience with data analysis to identify trends and drive operational improvements
- Track record of influencing product or engineering decisions through support insights
- Please apply with resume in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Support Engineer II at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Support Engineer II is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CR, C, Calle Blancos.
The job was posted on October 9, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

TroubleshootingDebuggingAutomationSoftware DevelopmentAPI

Questions you could be asked

Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where debugging was part of your work. What did you do?
Tell me about a project where automation was part of your work. What did you do?
Tell me about a project where software development was part of your work. What did you do?
Walk me through how you've used API in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Troubleshooting, Debugging, Automation, Software Development, and API. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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