Support Engineer, SCOT WW Long Term Planning and Forecasting

Amazon is hiring a Support Engineer, SCOT WW Long Term Planning and Forecasting in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions Xml, Json and troubleshooting among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.
Posted within the past two weeks.

AI in this role

Troubleshoots systems, deploys software, and builds operational automation for Amazon's long-term forecasting and planning platform.

XmlJson

troubleshootingdebuggingsoftware-deploymentautomationscripting

Supply Chain Optimization Technologies (SCOT) org is looking for Support Engineer to join the Long-Term Forecasting and Planning Team. We are a group that has fun at work while driving incredible customer, business, and environmental impact. We own highly scalable services that power worldwide customer demand, inventory, and cube forecasting. Your work will drive inventory and cube plans for millions of products across Amazon’s global fulfillment network and influence multi-billion-dollar build decisions. This program is building a brand-new forecasting platform that delivers coherent, accurate, global-scale predictions.

We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth.

Support engineers troubleshoot, debug, evaluate and resolve computer-identified alarms, perform software deployments and migrations, host management and automate routine operational tasks. The position requires a combination of strong troubleshooting, technical and communication skills and includes a mix of on call and operational tasks and may involve small-project software development work. Support Engineers also develop tools and automation to achieve human free operations. They use the right tool for the job, and modify software in a way that leverages the overall system architecture. If you have a strong Application Support background, are interested in growth and have passion to develop tools at large scale, this is the opportunity for you.

About the team
We are the LTPF team under Supply Chain Optimization Technologies (SCOT). SCOT is the name of a complex group of systems designed to make the best decisions when it comes to forecasting, buying, placing, and shipping inventory. Functionally these teams work together to drive in-stock, drive placement, drive inventory removal and manage the customer experience.

Basic qualifications

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

Preferred qualifications

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Support Engineer, SCOT WW Long Term Planning and Forecasting at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Support Engineer, SCOT WW Long Term Planning and Forecasting is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on November 3, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

TroubleshootingDebuggingSoftware DeploymentAutomationScriptingXmlJson

Questions you could be asked

Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where debugging was part of your work. What did you do?
Tell me about a project where software deployment was part of your work. What did you do?
Tell me about a project where automation was part of your work. What did you do?
Tell me about a project where scripting was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Troubleshooting, Debugging, Software Deployment, Automation, and Scripting. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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