Level

Amazon

System Development Engineer II, Ops Tech Solutions

AI in this role

Design, develop, and maintain secure software solutions and technical infrastructure for Amazon Operations.

software-developmentsystem-architecturetroubleshootingdocumentation
Operations Technology Solutions (OTS) at Amazon is at the forefront of creating, securing, and maintaining advanced technical infrastructure and devices. These innovations span across Amazon's diverse landscape, including Fulfillment Centers, Transportation, Logistics, Specialty Fulfillment, Air, and Pharmacy sectors. Our skilled operators count on OTS to test, certify, deploy, and sustain state-of-the-art network solutions and end-user equipment at approximately 2,500 global sites where Amazon thrives. Committed to exceeding customer expectations, OTS ensures a secure and reliable infrastructure through its extensive network of over 4,000 field technicians and engineers. These professionals are vital in managing the daily operations and growth of Amazon's vast fulfillment and logistics network.

Key job responsibilities
You design and deliver technology solutions which solve difficult business problems. You identify and solve ambiguous problems, architectural deficiencies, or areas where your team’s systems hinder the success or innovation of other teams.

You work autonomously, but may seek direction at times from peers and your manager. You consider the legacy of the systems you build with your team and how they will scale and evolve over time. Your solutions are pragmatic, efficient, and cost-effective. You make appropriate trade-offs and re-use or extend prior work where possible. You thoroughly test your work. You consistently write clear, accurate, and concise documentation for your own solutions and improve your team’s existing documentation.

A day in the life
- Work closely with Product Management to break down feature requirements into software deliverables
- Design, Develop and maintain secure and performant software features and systems for Operations and Operations IT customers
- Actively participate in software and system design reviews
- Participate in the team on-call rotation where you will triage, communicate status, escalate, and remediate critical issues quickly

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan  

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
- Our customer is the business. We obsess over the end user experience, but we build our strategy based on the business's requirements
- We provide solutions to our customers initiatives, not barriers. However, we cannot allow them to make poor decisions, especially in employee safety and information security
- We have a requirement for "zero-touch" deployment and support for all operational technology
- Our organization is an incubator for Amazon tech talent. We encourage and celebrate upward and lateral movement internally and externally for our talent

Basic qualifications

- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby
- Bachelor's degree
- Experience building services using AWS products
- Experience utilizing AWS cloud solutions in a DevOps environment
- Experience working in an Agile environment

Preferred qualifications

- Experience in automating, deploying, and supporting large-scale infrastructure
- Experience with distributed systems at scale

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.



USA, TX, Austin - 129,200.00 - 174,800.00 USD annually

How we rate this

System Development Engineer II, Ops Tech Solutions at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

  1. ●●●● Builds AI80 to 100
  2. ●●●○ Works on AI60 to 79
  3. ●●○○ Uses AI40 to 59
  4. ●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Software DevelopmentSystem ArchitectureTroubleshootingDocumentation

Questions you could be asked

  1. Tell me about a project where software development was part of your work. What did you do?
  2. Tell me about a project where system architecture was part of your work. What did you do?
  3. Tell me about a project where troubleshooting was part of your work. What did you do?
  4. Tell me about a project where documentation was part of your work. What did you do?

Adapt your resume

  • List these exact terms on your resume: Software Development, System Architecture, Troubleshooting, and Documentation. An applicant tracking system matches the wording, not the idea.
  • Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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