System Operations Engineer

About this role:

Wells Fargo is seeking a System Operations Engineer.

In this role, you will:

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Required Qualifications:

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  

Desired Qualifications:

• Minimum Education: Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
• Good knowledge of Windows 10/11, macOS, Microsoft 365, hardware, and peripheral troubleshooting.
• Experience with end-user/desktop support, incident management, and troubleshooting.
• Working knowledge of Intune, Active Directory, Azure/Entra ID, Cloud PC/VDI, and device management is preferred.
• Good understanding of networking fundamentals, including LAN, Wi-Fi, VPN, and basic connectivity troubleshooting.
• Strong customer service, communication, and interpersonal skills.
• Ability to work independently and collaborate effectively with other technology teams.
• Willingness to provide 24/7 support, work in rotational shifts, and be flexible based on business requirements.
• Experience in System Administration & Desktop troubleshooting skills.
• Quickly adapt to the business objective of the organization and adhere to the policies and procedures.
• Proficient knowledge on Microsoft Operating System Windows 10 and Windows 11) is a Mandate.
• A good understanding of network terminologies, Cisco products and should have worked on basic to intermediary level on networks. (LAN/WAN)
• Should have working knowledge on Windows Server administration principles.
• Should have strong skills on incident management and should have understanding and participation skills on problem management space
• Knowledge of Apple hardware
• Microsoft Experience (preferably but not essential MSCE) – incl. AD, Exchange, Office 365, Intune MDM
• Experience of Network/Firewalls/Printers setup and maintenance
  Experience with Mobile Phone/iPad setup
• Ability to Manage SLA’s and Priorities
• Good Customer Service skills – Able to communicate clearly and precisely
• Excellent background in Technical Support – Managed services environment an advantage
• Knowledge of ITIL an advantage
• Minimum Degree
• ITIL certification
• Knowledge on VMWare Concepts, Azure Cloud Concepts, SNOW, OS troubleshooting skills

Job Expectations:

• 24/7 Support Readiness: Be prepared to provide support during critical incidents, business-impacting issues, and planned activities outside standard working hours when required.
• Flexible Working: Demonstrate flexibility to work across different shifts, weekends, or extended hours based on business and operational requirements.
• FTS Operational Support: Provide effective onsite support for incidents, service requests, Tech Express activities, device provisioning, hardware/software issues, and user escalations.
• Business-Critical Support: Prioritize and respond promptly to high-impact issues to minimize disruption to business operations.
• Ownership & Accountability: Take end-to-end ownership of assigned issues and ensure appropriate follow-up through resolution or escalation.
• Cross-Team Collaboration: Work closely with Service Desk, infrastructure, network, security, and other technology teams for timely resolution.
• Continuous Improvement: Identify opportunities for automation, knowledge-base creation, shift-left enablement, and reduction of recurring incidents.
• Adaptability: Be willing to support multiple technologies, locations, and changing business requirements as needed.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.