Team lead, People Services

Wolt is hiring a Team lead, People Services in Budapest, Hungary. Level rates it ; you can apply on Wolt.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Workday, people management and hr service delivery.
Level classifies it as a lead role.
Level lists 198 other open roles at Wolt.
The role was posted within the past week.

AI in this role

Lead a team of People Associates, overseeing day-to-day HR operations and scaling Tier 1 HR functions with an interest in automation.

workday

people-managementhr-service-deliveryprocess-improvementleadership

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the role

We're looking for a Team Lead to oversee our People Associates in Budapest and Timișoara. You'll manage day-to-day HR operations, drive service quality, and help scale our Tier 1 HR function as Wolt expands globally.

What you'll do

Team leadership

Lead and mentor a team of ~10 People Associates
Set goals, monitor performance, and run regular evaluations
Ensure the team follows company policies and procedures

HR service delivery

Oversee handling of HR inquiries from employees across multiple countries
Act as the first escalation point for complex issues and ensure timely resolution

Knowledge transfer & launches

Partner with Tier 2 HR and the business to transition processes into Tier 1
Own process documentation and knowledge transfer milestones
Ensure coverage is in place for all country deliverables

Operational excellence

Improve HR processes and systems for efficiency and accuracy
Drive adoption of manager and employee self-service tools
Support Workday onboarding and data accuracy
Collaborate with Payroll to ensure timely, accurate salary payments

Team development & continuous improvement

Create development opportunities that grow the team's skills
Identify process gaps and implement improvements based on team and employee feedback

What we're looking for

Based in Hungary, able to work from the Budapest office 3+ days/week
Curiosity about AI and automation in HR service delivery, with a track record of using new tools to improve efficiency and accuracy
Fluent English (written and spoken)
Bachelor's degree in HR, Business Administration, or related field
Proven people management experience with a focus on team development
Background in employee lifecycle processes and HR service delivery
Familiarity with HR metrics and ERP systems; Workday experience is a plus
Strong communication and stakeholder management skills

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

How we rate this

Team lead, People Services at Wolt rates 20 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Team lead, People Services is an open job at Wolt.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Budapest, Hungary.
The job was posted on October 28, 2026.
Seniority: lead.
Applications are handled by Wolt. Apply on Wolt

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

People ManagementHr Service DeliveryProcess ImprovementLeadershipWorkday

Questions you could be asked

Tell me about a project where people management was part of your work. What did you do?
Tell me about a project where hr service delivery was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where leadership was part of your work. What did you do?
Walk me through how you've used Workday in your day-to-day work.

Adapt your resume

List these exact terms on your resume: People Management, Hr Service Delivery, Process Improvement, Leadership, and Workday. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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