Team Lead Technical Onboarding

Who we are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The opportunity

We are looking for a Team Lead to join our Merchant Services Customer Onboarding team. Based in Poland, you will lead a team of 12 onboarding agents split across Poland (9 agents) and France (3 agents), supporting merchants using our Axis in-store and GoPay ecommerce platforms. This role involves regular travel to France to ensure strong alignment and collaboration across both locations.

Day-to-day responsibilities

• Lead, coach, and motivate a 12-person onboarding team split across Poland and France, ensuring consistent performance and engagement.
• Oversee the end-to-end onboarding process for merchants using In-store and eCommerce platforms.
• Monitor team KPIs and onboarding quality, identifying areas for process improvement.
• Act as the key point of contact between the Poland and France teams, including regular on-site visits to France to align priorities.
• Collaborate with cross-functional teams (Sales, Product, Support) to streamline onboarding workflows and resolve escalations.

Who are we looking for

We look for big thinkers. People who can drive positive change, step up and show what's next, people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• At least, 5 years of proven experience in a team management or leadership role, ideally within a customer-facing team
• Mandatory technical background, including working knowledge of Linux, Python, and SQL
• Experience in the payments domain or within a software company
• Fluent in Polish and English; French language skills are a strong plus
• Strong organizational and coordination skills, with the ability to manage priorities across multiple sites (Poland and France)
• Excellent communication and interpersonal skills, with a collaborative and solutions-oriented mindset

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own. 

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.