Technical Account Manager

Stripe is hiring a Technical Account Manager in San Francisco, United States. Level rates it ; you can apply on Stripe.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include APIs, client facing and consulting.
Level classifies it as a senior role.
Level lists 765 other open roles at Stripe.

AI in this role

Provide strategic technical account management and consultation for Stripe's largest enterprise users, focusing on product adoption and integration.

APIs

client-facingconsultingapi-integrationproblem-solving

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead. This is an opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultation and proactively identify opportunities to help businesses deliver more value to their customers, optimize their technical operations, and accelerate global growth with Stripe.

What you’ll do

Strategically support Stripe’s largest and most complex users.

Responsibilities

Provide a Gold Standard Experience to key stakeholders at your assigned accounts.
Work with the broader Operations team to share current-state context, resources, and knowledge that support a Gold Standard Experience across teams that interact directly with users through support channels, external documentation, product feedback, and product development.
Build long-term user relationships that increase loyalty to Stripe and its products.
Work cross-functionally, both internally and within users’ organizations, to provide and implement operational solutions across areas including fraud and disputes, declines, product adoption, and global expansion.
Partner with Account Management and other user-facing teams as part of a broader effort to support Stripe users.
Lead user-facing meetings in person and by video.
Contribute to the continued design of this support offering.
Create user-facing content that provides long-term solutions.

Who you are

We're looking for someone who meets the minimum requirements for the role. If you meet these requirements, we encourage you to apply. Preferred qualifications are a bonus, not a requirement.

Minimum requirements

5+ years of enterprise-level, client-facing experience.
Strong product sense and enthusiasm for solving difficult user-related problems.
Strong written and verbal communication skills.
Ability to lead complex integration conversations in a highly consultative and proactive manner.
Familiarity with application programming interfaces (APIs) and the ability to explain API concepts to Stripe’s largest and most technical customers.
Familiarity with Structured Query Language (SQL) and comfort building basic queries and modifying more complex ones.
Strong technical troubleshooting skills and comfort working with technical teams.
Strong client relationship management skills, including the ability to lead business and technical conversations with stakeholders at multiple levels of an organization.
Bachelor's degree is required.

Preferred qualifications

Experience in the payments industry
An operations-focused mindset, with the ability to identify and reduce process friction while building scalable processes.
Experience managing small- to medium-scale projects.
Strong organizational skills and a self-starting approach.

How we rate this

Technical Account Manager at Stripe rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technical Account Manager is an open job at Stripe.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in San Francisco.
The job was posted on September 23, 2026.
Seniority: senior.
Applications are handled by Stripe. Apply on Stripe

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Client FacingConsultingAPI IntegrationProblem SolvingAPIs

Questions you could be asked

Tell me about a project where client facing was part of your work. What did you do?
Tell me about a project where consulting was part of your work. What did you do?
Tell me about a project where api integration was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?
Walk me through how you've used APIs in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Client Facing, Consulting, API Integration, Problem Solving, and APIs. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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