Technical Account Manager, AWS Enterprise Support

Amazon is hiring a Technical Account Manager, AWS Enterprise Support in Taipei, Taiwan. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions AWS, technical support and cloud architecture among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Help enterprise customers implement and troubleshoot technical cloud solutions as an AWS Technical Account Manager.

AWS

technical-supportcloud-architecturetroubleshootingclient-management

A Technical Account Manager (TAM) helps customers implement technical solutions on AWS and assists them in resolving various challenges they face while operating those solutions. As our customers grow rapidly, the Enterprise Support organization is also expanding, and TAMs support multiple customers simultaneously across various stages of their cloud journey to keep pace with this growth.

TAMs help customers resolve technically complex challenges, provide technical guidance as needed, and conduct technical reviews of customers' system architectures and operations. In addition, TAMs are expected to act as the customer's advocate within AWS globally, including Taiwan. Through this role, you will build strong professional relationships of trust with customers while gaining deep expertise in their system architectures and technical operations.

Key job responsibilities
As a Technical Account Manager in AWS Enterprise Support, serve as the customer's Point of Contact, leveraging broad AWS service knowledge and technical resources to resolve complex technical challenges. Lead customer communication during critical events.
Build and maintain trust with customers, understanding their business needs and technical challenges.
Provide regular technical and cost reviews of customers' systems and operations, recommending appropriate services and features.
Deliver new service information and AWS best practices through training and study groups, helping customers properly utilize them.
Monitor customer support cases, collaborate with support engineers, escalate to relevant AWS teams to facilitate resolution, and help customers report issues accurately and timely to internal stakeholders.
Identify customer needs and propose services and features to drive greater AWS value for their business. Detect AWS-side issues hindering customers and collaborate with other TAMs and teams to resolve them.
Collaborate with AWS Solution Architects, Professional Services, and Sales Account Managers as part of the account team.
Drive knowledge sharing within the team and contribute to team members' capability development.

Basic qualifications

- 3+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree

Preferred qualifications

- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Technical Account Manager, AWS Enterprise Support at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technical Account Manager, AWS Enterprise Support is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in TW, TPE, Taipei.
The job was posted on September 24, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Technical SupportCloud ArchitectureTroubleshootingClient ManagementAWS

Questions you could be asked

Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where cloud architecture was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where client management was part of your work. What did you do?
Walk me through how you've used AWS in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Technical Support, Cloud Architecture, Troubleshooting, Client Management, and AWS. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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