Technical Account Manager (TAM), Digital Video Games and Software

Amazon is hiring a Technical Account Manager (TAM), Digital Video Games and Software in Seattle, United States. It pays $80k-$91k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include technical account management, digital operations and vendor management.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.
The role was posted within the past two weeks.

AI in this role

Manage digital video game vendor accounts, operational launches, and workflow automations.

technical-account-managementdigital-operationsvendor-managementprocess-automationtroubleshooting

Level up your career by joining the Retail Digital Video Games team at Amazon. You will work with internal stakeholders including vendor management and tech, teams as well as the top brands in the industry, to bring the hottest downloadable digital gaming and software content to millions of customers across the globe.

As a Technical Account Manager (TAM), you will be the direct connection between the business, vendors and tech teams, playing a critical role in selection onboarding, growth and digital operations. You will provide operational support for content launches including offer setup, configuration and quality control. You will ingest assets, copy and configure offers in our digital content portals. With an attention to detail and customer obsession, you'll be responsible for building content detail pages and troubleshooting issues on behalf of customers and external partners. Longer-term focuses include automation and building new processes for things like ASIN creation and Key Redemption.

Key job responsibilities
- Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management
- Lead strategic initiatives across the broader organization with global scale
- Leverage feedback and data to build or change requirements of operational programs
- Innovate, develop, and iterate on and build new solutions, based on customer feedback
- Provide technical guidance and advocate for the customer
- Uplift capabilities by running workshops, lunch-and-lean sessions, etc.

Our environment is fast-paced, and requires someone who is flexible, detail-oriented, and analytical.

A day in the life
You will be the right candidate if you are:
- Able to flex your Think Big muscles; think long-term in an ambiguous setting
- A problem solver – you see problems and issues as an opportunity to improve. You leverage creative thinking and focus on solutions.
- Organized – you are detail-oriented and highly organized. You keep track of deadlines and prioritize tasks with ease.
- Self-motivated - you don't wait for someone to come to you. You take initiative and seek out opportunities to help the team and customers.

About the team
Video Games, including digital content and software, is constantly evolving. We are a fast-paced and exciting category with a high-performing team that seeks to build strong customer-focused businesses. We promote a collaborative, solutions-oriented & inclusive culture. We prioritize the growth and development of our team members and strive to work hard, have fun, and make history.

Basic qualifications

- Experience communicating effectively with senior leadership
- Experience communicating with a wide range of stakeholders, including colleagues and leadership, or experience with external customer interaction
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience analyzing data and applying best practices to assess performance drivers
- Bachelor's degree, or 5+ years of professional or military experience
- Experience driving internal cross-team collaboration
- 5+ years of with Excel experience
- Experience using data to influence business decisions
- 3+ years of experience in a similar role as a Technical Account Manager, Consultant, Program Management, Solutions Architect, Platform Engineer, etc.

Preferred qualifications

- Knowledge of internet fundamentals
- Knowledge of SQL
- Experience building and scaling complex processes globally

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 80,200.00 - 91,200.00 USD annually

How we rate this

Technical Account Manager (TAM), Digital Video Games and Software at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technical Account Manager (TAM), Digital Video Games and Software is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $80k-$91k a year.
The role is based in US, WA, Seattle.
The job was posted on October 26, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Technical Account ManagementDigital OperationsVendor ManagementProcess AutomationTroubleshooting

Questions you could be asked

Tell me about a project where technical account management was part of your work. What did you do?
Tell me about a project where digital operations was part of your work. What did you do?
Tell me about a project where vendor management was part of your work. What did you do?
Tell me about a project where process automation was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Technical Account Management, Digital Operations, Vendor Management, Process Automation, and Troubleshooting. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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