Technical Care Associate[FR], Amazon Leo Customer Support

Amazon is hiring a Technical Care Associate[FR], Amazon Leo Customer Support. It pays $19-$27/hr and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this customer service role Little AI ●○○○: aI is not part of the work.
Level classes it as a junior role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.

At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence.

Key job responsibilities
• Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.
• Offer detailed technical support with clear and professional communication
• Collaborate with other customer support teams to resolve complex issues
• Document steps and resolutions in a clear, easy-to-follow format
• Identify trends in customer issues and propose improvements to support processes
• Help create knowledge base articles and team documentation
• Stay current on new Amazon Leo products and features

Export Control Requirements:

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

A day in the life
As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.

About the team
Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations.

Basic qualifications

- 2+ years of customer service experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience with Microsoft Office products and applications
- High school diploma or equivalent

Preferred qualifications

- Experience web technologies and the internet
- Experience working with customers with a passion for delivering exceptional service, or experience troubleshooting and debugging technical systems and experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience communicating complex business concepts in verbal and written form
- Experience working in a fast-paced work environment
- Speak, write, and read fluently in English

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, FL, Virtual Location - Florida - 19.13 - 27.21 USD hourly
USA, IN, Virtual Location - Indiana - 19.13 - 27.21 USD hourly
USA, KY, Virtual Location - Kentucky - 17.21 - 24.51 USD hourly
USA, LA, Virtual Location - Louisiana - 17.21 - 24.51 USD hourly
USA, PA, Virtual Location-Pennsylvania - 19.13 - 27.21 USD hourly
USA, TX, Virtual Location - Texas - 19.13 - 27.21 USD hourly
USA, VA, Virtual Location - Virginia - 19.13 - 27.21 USD hourly

How we rate this

Technical Care Associate[FR], Amazon Leo Customer Support at Amazon rates 23 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technical Care Associate[FR], Amazon Leo Customer Support is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed pay is $19-$27/hr.
The role is based in US, FL, Virtual Location - Florida.
The job was posted on September 11, 2026.
Seniority: junior.
Applications are handled by Amazon. Apply on Amazon