Technical Program Manager , Amazon Customer Service

Amazon is hiring a Technical Program Manager , Amazon Customer Service in Seattle, United States. It pays $127k-$172k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
Pay on this posting starts 29% higher than the typical customer service posting on Level.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.
Posted in the last few days.

AI in this role

Amazon is looking for a Technical Program Manager to coordinate security programs, campaigns, and events while also serving as a hands-on builder for smaller-scoped projects using AI tools. You will work within a focused engineering team of network and software engineers that serves its business unit's specific needs directly, rather than building broad, one-size-fits-all solutions. In this role, you will manage program schedules, mitigate risks, and drive cross-team alignment on initiatives such as product migrations. You will also take single-threaded ownership of select builds when the scope calls for it. If you are a collaborative and resourceful program manager who wants to combine coordination with real building, we want to hear from you.

Key job responsibilities
- Coordinate security-focused actions, programs, and campaigns end to end — defining goals, building schedules, tracking milestones, mitigating risks, and driving timely decisions to keep efforts on track.
- Take hands-on ownership of smaller-scoped builds using AI tools when a project is sized for a single-threaded owner, delivering working solutions directly.
- Partner with network and software engineering teams to understand technical requirements, system dependencies, and architecture trade-offs so that solutions meet performance and maintainability standards.
- Drive cross-team alignment on org-wide initiatives such as product migrations by owning program communication, resolving conflicting priorities, and escalating blockers appropriately.
- Identify opportunities to streamline processes and improve operational efficiency, applying methodologies such as Agile or Lean to reduce delivery risk.

A day in the life
You start your morning reviewing security campaign dashboards and triaging new risks or blockers. By mid-morning, you are leading a cross-team sync to align engineering priorities and confirm delivery commitments for an ongoing product migration. After lunch, you switch context to a smaller build you own directly — prototyping a solution with AI tooling and iterating on feedback from your engineering partners. Later, you draft a status update for leadership that covers progress, open risks, and next steps across your programs.

About the team
We are a focused engineering team of network and software engineers that serves our business unit's specialized needs directly. Rather than building broad tools for every use case, we deliver targeted solutions that address the specific challenges our partners face. You will work alongside engineers and stakeholders who value clear communication, practical problem-solving, and getting the right things shipped. We are looking for a team member who is excited to own security programs and roll up their sleeves to build when the opportunity calls for it.

Basic qualifications

- 3+ years of technical product or program management experience
- 2+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience working directly with security and engineering teams

Preferred qualifications

- 3+ years of working directly with engineering teams experience
- Experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience
- Managing security assessment campaigns

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 127,100.00 - 172,000.00 USD annually

How we rate this

Technical Program Manager , Amazon Customer Service at Amazon rates 35 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.