Technical Program Manager, Availability Serviceability Team

Amazon is hiring a Technical Program Manager, Availability Serviceability Team in Seattle, United States. It pays $127k-$172k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions program management, liquid cooling and data center operations among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.
Posted within the past week.

AI in this role

Manage the global serviceability program for liquid cooling infrastructure supporting high-density compute workloads at AWS.

program-managementliquid-coolingdata-center-operationsroot-cause-analysis

The AWS Data Center Availability Serviceability team works with hundreds of AWS data centers globally to deliver the highest quality and lowest cost availability, capacity, and scaling results for our customers. We standardize operations globally by delivering tools, policy, processes, and procedures to our internal teams.

Serviceability is the ability to maintain, repair, and manage infrastructure assets efficiently throughout their lifecycle -- encompassing maintenance standards, spares management, training and certifications, operational readiness, and the systematic use of data and automation to prevent disruptions and drive continuous improvement.

We are seeking a Technical Program Manager to support serviceability for liquid cooling infrastructure in AWS data centers. Liquid cooling is a new and fast-growing technology that supports the next generation of high-density compute, including AI and machine learning workloads. This role will define how liquid-cooled equipment is maintained, serviced and kept ready to operate as we scale from early deployments to a global fleet.
What you will do:

You will support the serviceability program for liquid cooling across the AWS fleet. You will write and maintain preventive maintenance (PM) guidelines for liquid cooling components, such as coolant distribution, heat exchange and fluid management systems. You will build these guidelines with Operations, Data Center Engineering Operations (DCEO) and equipment vendors. You will partner with Finance on labor analyses that turn maintenance needs into staffing plans. You will work with Field Engineering to lead root cause analyses on maintenance and equipment findings, and you will make sure the lessons feed back into PM standards and procedures. You will work with Operations and site teams to build operational readiness plans for new liquid-cooled sites, then track readiness so every site is ready to operate safely and reliably from day one. You will also run field trials and stakeholder workshops to check procedures, collect feedback and drive continuous improvement.

Key job responsibilities
Own the execution and success metrics for liquid cooling serviceability across the global fleet
Write and maintain PM guidelines for liquid cooling components, working with Operations, DCEO and vendors
Conduct labor analyses with Finance to support annual and long-range staffing plans
Lead root cause analyses with Field Engineering on maintenance and equipment findings, and drive corrective actions into standards
Build operational readiness plans with Operations and site teams, and track readiness as new sites deploy
Run field trials and stakeholder workshops to validate procedures and collect operational feedback
Build mechanisms that keep serviceability standards current as the fleet grows and new equipment and vendors are introduced
Use data and metrics to measure program health, prioritize effort and report progress
Write narratives (one to six pages) and present to Director-level leadership
Travel up to 10–15%

Basic qualifications

- Bachelor's degree in mechanical engineering or equivalent
- 3+ years of technical product or program management experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing serviceability/maintenance programs

Preferred qualifications

- Experience working with data center engineering teams
- Knowledge of data center infrastructure design, operations, or delivery

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 127,100.00 - 172,000.00 USD annually
USA, WA, Seattle - 127,100.00 - 172,000.00 USD annually

How we rate this

Technical Program Manager, Availability Serviceability Team at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technical Program Manager, Availability Serviceability Team is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $127k-$172k a year.
The role is based in US, WA, Seattle.
The job was posted on October 21, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementLiquid CoolingData Center OperationsRoot Cause Analysis

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where liquid cooling was part of your work. What did you do?
Tell me about a project where data center operations was part of your work. What did you do?
Tell me about a project where root cause analysis was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Liquid Cooling, Data Center Operations, and Root Cause Analysis. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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