RELXTechnical Support Analyst
RELX is hiring a Technical Support Analyst. Level rates it ; you can apply on RELX.
Level's read on this job
- Level rates this role Uses AI ●●○○: an ordinary role that requires AI tools.
- The posting mentions Enterprise AI Tools, customer support and technical support among its tools and skills.
- Level classes it as a junior role.
- RELX has 813 other open roles on Level.
- Posted in the last few days.
AI in this role
Provides technical support while utilizing enterprise AI tools and technologies to assist customer workflows.
Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services.
Responsibilities are within the Technical Customer Support Function as a generalist or in a combination of Disciplines General Profile Expands analytical or technical skills in own work area Maintains appropriate licenses, training and/or certifications, as needed Applies experience and skills to complete assigned work within our area of expertise Works within standard operating procedures and/or analytical methods Works with a moderate degree of supervision.
Recommended Skills:
Functional Knowledge: Applies analytical and technical skills to perform a variety of activities.
Business Expertise: Has good understanding of how the team integrates with others.
Leadership: Has no supervisory responsibilities.
Problem Solving: Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures Impact: Impacts the quality and quantity of own work.
Interpersonal Skills: Uses communication skills and common courtesy to exchange information.
Qualifications:
- Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
- At least 1 year of experience in customer service or a similar customer-facing role.
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
- Must have great customer service orientation and communications skills
- Punctual and good team player
- Preferably has a prior technical experience in BPO/IT or Shared Services
- Experience in handling calls, emails, and chat
- Ability to adapt and multi-task to support incoming calls, email, chat, etc.
- Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques
- Ability to work with difficult customers and diffuse frustrating situations
- Must be in current role for 1 year
- Must not have received any Disciplinary Action within the past 12 months
- Must not have any Attendance and Punctuality issues in the past 12 months
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USA Job Seekers:
How we rate this
Technical Support Analyst at RELX rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.
Uses AI. An ordinary role that requires AI tools.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where technical support was part of your work. What did you do?
- Tell me about a project where troubleshooting was part of your work. What did you do?
- What's a project where you used Enterprise AI Tools hands-on?
- This role expects you to use AI tools as part of the job. Which ones have you used, and for what?
Adapt your resume
- List these exact terms on your resume: Customer Support, Technical Support, Troubleshooting, and Enterprise AI Tools. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.
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