ASMLTechnical Support Engineer (Based in Gujarat, India)
ASML is hiring a Technical Support Engineer (Based in Gujarat, India) in Singapore, Singapore. Level rates it ; you can apply on ASML.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include troubleshooting, maintenance and hardware support.
- Level classifies it as a mid-level role.
- Level lists 775 other open roles at ASML.
AI in this role
Provide technical support, maintenance, and upgrade services for semiconductor manufacturing machines on-site.
This position is based and stationed in Gujarat, India.
Introduction
Analyze and make repairs at customer site, if needed by effectively escalating to the next higher level, based on broad knowledge of most systems, using system documentation, to solve problems. Execute regular maintenance, implement upgrades and Field Change Orders, and provide elementary training to the customer and ensure proper operation of ASML machines at customer site.
Job Description
- Able to solve technical issues in Positioning competency.
- Picking up another competency (Handling) will be required at a later stage.
- Provide 7x24 on-call support (on-site when necessary) to the 1st line team during escalation.
- Engage with GSC or Factory support (D&E, Service Engineering, etc) effectively during escalation and maintain the relationship with related peer groups (e.g. TS engineers from other countries).
- Lead in technical escalations in terms of defining Deterministic, Future Looking Action Plan (DFLAP) and communicating clearly with all stakeholders.
- Attend customer meetings together with fab team when necessary.
- Involve in various projects and continuous improvement initiatives from both internal and external customer.
- Perform specialized technical services to Sales and / or other departments or (internal) customers, function as a point of technical expertise.
- Keep up with relevant developments in own specialist field, teach others in own field of expertise.
- Actively share information and Best Known Methods (BKM) within local organization and peer groups.
Personal attributes:
- Strong logical thinking, problem solving skills, attention to details and a quality mindset.
- Good professional communication and presentation skills with all internal and external stakeholders.
- Possesses strong will to keep pushing himself/herself to achieve more and exceed expectations.
- Proactive attitude and open mindset towards learning and self-growth.
- Excellent teamwork and strong ownership are mandatory.
- Flexibility is highly appreciated, given the dynamic business environment in the local team.
- Able to withstand high stress and work independently during escalations.
Education
- Degree or Diploma in Electronics / Electrical Engineering/Mechatronics
Experience
- At least 2-3 years' working experience for Diploma holders (semiconductor industry preferred)
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
How we rate this
Technical Support Engineer (Based in Gujarat, India) at ASML rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where troubleshooting was part of your work. What did you do?
- Tell me about a project where maintenance was part of your work. What did you do?
- Tell me about a project where hardware support was part of your work. What did you do?
- Tell me about a project where electronics was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Troubleshooting, Maintenance, Hardware Support, and Electronics. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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