Technical support Engineer - NSP

Nokia is hiring a Technical support Engineer - NSP. Level rates it ; you can apply on Nokia.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level classifies it as a senior role.
Level lists 579 other open roles at Nokia.

AI in this role

As a Technical Support Engineer – NSP, NI Services develops and supports the NI (IP, Optics, FN) portfolio to drive revenue growth, improve customer satisfaction, optimize resources, and provide guidance to NI RBCs. The Network Services Platform (NSP) is a distributed system that manages multi-vendor physical and virtual networks across multiple domains. Network Automation delivers advanced automation solutions that help customers meet operational goals as networks become more complex with virtualization and SDN.

Troubleshoot issues by accessing remote sites, analyzing logs and traces, and coordinating testing and issue replication.
Work during customer maintenance windows when required.
Debug complex installations and resolve advanced product issues using both standard procedures and creative solutions.
Collaborate closely with R&D, Solution Teams, Product Business Units, and customers to address technical problems and share expertise.
Lead and resolve complex technical situations such as upgrades, audits, expansions, multi-vendor issues, and acceptance testing.
Ensure timely SLA compliance, maintain accurate trouble-ticket updates, and lead RCA creation for escalated cases.
Mentor junior staff, create knowledge articles, and support early-phase product activities while providing high-level technical guidance.

You have:

Bachelor’s Degree with 8 to 10 Years of Experience in troubleshooting products of EMS/NMS.
Post-sales technical support for EMS/NMS products with strong troubleshooting skills across software, network, Linux, and virtualized environments (KVM, ESXi).
Experience with Docker, Kubernetes, and services like Kafka, Zookeeper, Tomcat, and Neo4j.
Knowledge of key networking and management protocols (TCP/IP, NETCONF, YANG, gNMI, SNMP, REST/RESTCONF) and SDN/NFV concepts.
Skilled in lab issue replication, Java/JVM diagnostics, and databases such as Vertica and PostgreSQL.

It would be nice if you also had:

Familiarity with scripting languages (Shell, Python, Perl) and automation tools like Ansible.
Basic knowledge of IP/MPLS and routing protocols such as BGP and OSPF.
Understanding of OpenStack and cloud technologies.

How we rate this

Technical support Engineer - NSP at Nokia rates 31 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.