Technical Support Specialist

ABB is hiring a Technical Support Specialist in Bengaluru, India. Level rates it ; you can apply on ABB.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting allows some remote work.
Tools and skills the posting cites include System 800xa, Freelance Dcs and Symphony Plus.
Level classifies it as a senior role.
Level lists 2,100+ other open roles at ABB.

AI in this role

Provide global pre-sales and after-sales technical support for ABB automation control systems and industrial solutions.

system-800xafreelance-dcssymphony-plus

technical-supportpresalescontrol-systemsengineering

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Sales Support Manager

Your role and responsibilities:

This is a Technical Support Specialist role and will be a part of India Operation Center, Automation Business Area for Energy Industries Division (INOPC, AUEN) based in Bangalore, India. In this role you will be reporting to the Global Channel Support Manager. Your responsibilities include supporting ABB’s Automation Channel Partners globally, on all Presales Technical Support, Training and Aftersales Technical Support aspects.

The work model for the role is: #LI-Hybrid

This role is contributing to the Process Automation business for Energy Industry division based in Bangalore, India

You will be mainly accountable for:

Lead and support pre-sales technical queries, advising best-fit solutions, product positioning, technical queries on system capabilities, limitations, licensing, lifecycle
Lead technical discussions along with Partners & their customers on ABB control system
Supports Partners with both, Sales and customized Technical/hands-on engineering Trainings on products and solutions offered.
Provide technical guidance and support to new Partners on initial system configurations,
You will be the first support contact for Partners, in a global landscape. Assisting
Liaise with Product Managers & L3 team on product related issues on an ongoing Partner project and lead the follow-up of issue resolution with L3 team, in cases where there’s no local Partner support team in Local divisions.

Qualifications for the role:

Bachelor’s degree in engineering
Minimum 8+ years of relevant experience.
Must have strong proficiency in hands-on project engineering experience with ABB Control
System products in either of System 800xA, Freelance DCS, Symphony Plus.
Having Industry specific experience with Batch mgmt. applications, Water solutions, F&B
applications, and exposure to Digital offerings in OT space is a plus.
Having international exposure, handling Customer/Channel Partner support roles, is a plus.
Should be flexible to support geographies in different time zones other than India.
Good verbal and written communication skills.
Provides engineering support during the bid phase and ensures that the resources required to deliver the technical solutions are correctly accounted (e.g., technical competence, quality, schedule, and cost requirements).

More about us:

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence(AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.

Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.

Recruitment Fraud Warning

ABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process.

View current job openings and apply at: https://careers.abb/global/en/home

For more information, read our full fraud warning notice at: https://global.abb/group/en/careers/how-to-apply/fraud-warning

How we rate this

Technical Support Specialist at ABB rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technical Support Specialist is an open job at ABB.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Bangalore, Karnataka, India and is marked remote.
The job was posted on October 5, 2026.
Seniority: senior.
Applications are handled by ABB. Apply on ABB

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Technical SupportPresalesControl SystemsEngineeringSystem 800xaFreelance DcsSymphony Plus

Questions you could be asked

Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where presales was part of your work. What did you do?
Tell me about a project where control systems was part of your work. What did you do?
Tell me about a project where engineering was part of your work. What did you do?
Walk me through how you've used System 800xa in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Technical Support, Presales, Control Systems, Engineering, and System 800xa. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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