MastercardTechnology Account Management (Real Time Payment, RTP)- Director/Senior Analyst
Mastercard is hiring a Technology Account Management (Real Time Payment, RTP)- Director/Senior Analyst in Manila, Philippines. Level rates it ; you can apply on Mastercard.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- Tools and skills the posting cites include technical support, client onboarding and real time payments.
- Level classifies it as a senior role.
- Level lists 1,000+ other open roles at Mastercard.
AI in this role
Manage technical account operations and delivery of Real Time Payments products and services in the Philippines.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Technology Account Management (Real Time Payment, RTP)- Director/Senior AnalystOverviewAs a Technology Account Manager, the team ensures the timely delivery and execution of MasterCard's RTP Products & Services to operators and clients in the Philippines. Their role involves direct interaction with operators, clients, and regional MasterCard functions to deploy RTP solutions successfully.
Key responsibilities include technical and operational support, program management, client implementation and onboarding, release management, client training, and coordinating delivery priorities with stakeholders.
We are hiring a Director and a Senior Analyst level positions in the TAM team.
The Role
• Lead initiatives starting from the concept stage, including scoping functional requirements with clients and operators, providing consulting support on the onboarding process, and managing cross-functional partners
• Provide technical guidance, develop technical solutions, manage performance, and ensure effective execution across all phases of the delivery process
• Offer post-production support, including troubleshooting, reviewing logs, and supporting migrations and testing with clients and operators
• Act as the primary technical contact for clients, operators, and cross-functional teams
• Support production migration for clients, address settlement-related issues, and ensure timely delivery of reports
• Facilitate release management and training, support clients on regression testing and troubleshooting
• Contribute to pipeline development by collaborating with country leads, account managers, product leaders, and the O&T Regional lead, to prioritize the timeline for releases and maintenance activities.
• Conduct regular training sessions for clients, vendors, and relevant industry authorities
All about you
• BSc Degree in Computer Science, Computer Engineering, Information System or related field
• Knowledge of Real Time Payment, especially technical integration is required for the Director level position.
• Experience providing technical support for Real Time Payment
• Experience integrating Payment solutions across multiple platforms and services.
• Knowledge of web technologies, APIs, and general payment system.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Technology Account Management (Real Time Payment, RTP)- Director/Senior Analyst at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where technical support was part of your work. What did you do?
- Tell me about a project where client onboarding was part of your work. What did you do?
- Tell me about a project where real time payments was part of your work. What did you do?
- Tell me about a project where program management was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Technical Support, Client Onboarding, Real Time Payments, and Program Management. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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