Technology Operations Center Senior Technician

Experian is hiring a Technology Operations Center Senior Technician. Level rates it ; you can apply on Experian.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include ChatGPT, Claude and Copilot.
Level classifies it as a senior role.
Level lists 383 other open roles at Experian.
The role was posted in the last few days.

AI in this role

Monitor production technology systems and coordinate incident response as a technology operations analyst at Experian.

chatgptclaudecopilotawslinuxgithubcodebuildcodepipeline

incident-managementmonitoringit-operationscertificate-management

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries

The TOC Analyst is part of a high-profile, 24x7x365 follow-the-sun team dedicated to the real-time monitoring, alerting, and incident coordination on production technology systems. At ECS, the TOC Analyst is the first responder for all incidents affecting our customers, clients, and affiliates.

You will support the Experian Consumer Services department - a passionate and team with a mission to provide Financial Power to All™. Our portfolio offers credit education and identity protection solutions to consumers and helps businesses manage the impact of data breach incidents.

What you'll do

The TOC Analyst is a hands-on technical position that requires a breadth and depth of technological understanding, to ensure progress in both working practices and ongoing support. You will have a "hands-on" role in monitoring all IT applications and will be responsible for understanding and escalating business issues. Analysts will coordinate updates to core monitoring applications with an overall understanding of the organization and the desire to ensure issues are motivated to resolution. You will report to TOC Lead.

Hands-on management of the TOC activities during their assigned shift
Wide knowledge across all enterprise ECS monitoring tools.
Work with IT and business to put into place more specific monitoring
Understand all IT services that could impress customers and the business
Create documents, procedures, and runbooks without direction
Ensure TOC maintenance notifications are accurate and sent out within published Service level agreements.
Inform management of status on all issues and programs for your team.
Assist Engineering teams to support security vulnerability management (patching)
Support CI/CD Pipelines across all environments (AWS CodeBuild/AWS CodePipeline).
Directly log into Linux/command line-based servers to initiate expiring certificate updates
Provisioning and decommissioning certificates inclusive of generating CSRs (Certificate Signing Request)
Manage certificates for multiple websites and internal tools such as GitHub
Work directly with a Certificate Authority to order/renew certificates (SSL/TLS)

What your background is

3+ years of experience in Information Technology and in a Technology Operations or DevOps environment.
Work with teams
Flexible enough to work with different technical skill levels.
Availability to work any shift, weekends, and holidays; must be available for on-call duties as scheduled
Experience with software architectural patterns and cloud-based technologies.
Experience implementing AI-based solutions for monitoring and automation needs.
Work with vendors, carriers, and suppliers in the provisioning and maintenance of services.
Work with Certificate Authorities to order/renew/provision certificates.
Experience generating CSRs to ensure CA creation of SSL/TLS certificates to ensure zero-downtime websites
Issue commands by command line interface within a Linux-based environment
Experience with problem and incident management tools required
Develop, document, and publish operational processes
And require minimal guidance
Experience with modern IT operations, monitoring, service management, and AI tools such as:
- Datadog (Event Management, Incident Response, Bits AI)
- Amazon Web Services
- Atlassian Confluence
- Atlassian Jira
- Atlassian Statuspage
- ServiceNow
- Microsoft CoPilot
- ChatGPT
- Claude

Datadog (Event Management, Incident Response, Bits AI) Amazon Web Services Atlassian Confluence, Atlassian Jira, Atlassian Statuspage, ServiceNow, Microsoft CoPilot, ChatGPT, Claude, 3 - 5 operations experience

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks:

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

This is a fully remote job opportunity. #LI-Remote

How we rate this

Technology Operations Center Senior Technician at Experian rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technology Operations Center Senior Technician is an open job at Experian.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Heredia, Heredia, Costa Rica.
The job was posted on October 23, 2026.
Seniority: senior.
Applications are handled by Experian. Apply on Experian

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Incident ManagementMonitoringIt OperationsCertificate ManagementChatGPTClaudeCopilotAWS

Questions you could be asked

Tell me about a project where incident management was part of your work. What did you do?
Tell me about a project where monitoring was part of your work. What did you do?
Tell me about a project where it operations was part of your work. What did you do?
Tell me about a project where certificate management was part of your work. What did you do?
Walk me through how you've used ChatGPT in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Incident Management, Monitoring, It Operations, Certificate Management, and ChatGPT. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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