TechOps Engineer

NCC Group is hiring a TechOps Engineer in Manila, Philippines. Level rates it ; you can apply on Level.

AI in this role

Position Title: TechOps Engineer

Location: Taguig City, Metro Manila – 2 days per week onsite
Role Purpose

As a TechOps Engineer, you will play a key role in delivering, operating, monitoring, and continuously improving the organisation's global IT infrastructure and platforms. The role is focused on ensuring the availability, stability, security, and performance of both internal systems and customer-facing platforms, providing the business with reliable and high-quality technology services.

Working as part of a team that provides 24x7 operational support, you will help manage and maintain a broad range of infrastructure services, including data centre and server room assets, networking, security technologies, cloud hosting platforms, storage, virtualisation, container platforms, backup solutions, and business continuity and disaster recovery capabilities.

The team is also responsible for successfully transitioning new and enhanced services into operation. This includes collaborating closely with the Design Authority, Service Delivery, and wider TechOps teams to ensure solutions are appropriately designed, implemented, tested, documented, and supported. A key aspect of the role is ensuring that operational processes, documentation, and training materials are in place to enable the effective management and ongoing support of services throughout their lifecycle.

Key Responsibilities

Summary

A TechOps Engineer is responsible for the preparation and support of IT operations solutions and services, physical or virtual. They do so according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle.

You will be expected to:

· Create and maintain documentation

· Perform all routine tasks according to process and checklists

· Monitor infrastructure and applications services

· Alert and take appropriate action

· Participate in cross-functional teams within GTS as directed by Senior Managers

Skills, Knowledge & Expertise

What we are looking for in you:

These 4 skill levels tell you about the level of expertise required for the job role:
Awareness. You know about the skill and have an appreciation of how it is applied in the environment.
Working. You can apply your knowledge and experience of the skill, including tools and techniques. You can adopt those most appropriate for the environment.

Practitioner. You know how to share your knowledge and experience of this skill with others, including tools and techniques. You can define those most appropriate for the environment.

Expert. You have both knowledge and experience in the application of this skill. You are a recognised specialist and adviser in this skill including user needs, generation of ideas, methods and tools. You can lead or guide others in best-practice use.

Skills needed for thisrole

· Asset and configuration management. You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. (Relevant skill level: working)

· Availability and capacity management. You know how to manage service components to ensure they meet business needs and performance targets. (Relevant skill level: working)

· Change management. You can deal with high-impact, complex change requests. You know how to ensure that release policies, procedures and processes are applied. (Relevant skill level: awareness)

· Coding and scripting. You know the scripting tools and software that are available and currently in use. (Relevant skill level: awareness)

· Continual service improvement. You can identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. (Relevant skill level: awareness)

· Incident management. You can diagnose and prioritise incidents, investigating their causes and finding resolutions. (Relevant skill level: awareness)

· Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved. (Relevant skill level: working)

· Problem management. You can initiate and monitor actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You can determine the appropriate remedy and assist with implementation of it as well as preventative measures. (Relevant skill level: awareness)

· Service Management Framework knowledge. You have awareness of key ITIL or other applicable ITSM framework operational processes. (Relevant skill level: awareness)

· Service focus. You can take inputs and establish coherent frameworks that work. (Relevant skill level: working)

· Technical specialism. You know how to draft and maintain procedures and documentation. You can set standards for definition, security and integrity of objects and ensure conformance to these standards. (Relevant skill level: awareness)

· Technical understanding. You thoroughly understand the technical concepts required for the role and can explain how these fit into the wider technical landscape. (Relevant skill level: working)

· Testing. You can review requirements, specifications and define test conditions. You can identify issues and risks associated with work while being able to analyse and report test activities and results. (Relevant skill level: working)

· User focus. You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes. (Relevant skill level: working)

· IT Infrastructure. Designs, implements, administers and supports infrastructure technologies, solutions and services such as: compute, storage, networking, physical infrastructures, software, commercial off the shelf (COTS) and Open Source packages and solutions, virtual and cloud including PaaS, SaaS. (Skill level: working)

· Information Security. Has an appreciation of information security, designing solutions and services with security controls embedded, specifically engineered as mitigation against security threats as core part of the solutions and services. (Skill level: working)

· Modern standards approach. You use a modern standards approach competently and guides others in doing so. (Skill level: working)

· Problem solving. You can initiate and monitor actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You can determine the appropriate remedy and assist with implementation of it as well as preventative measures. (Skill level: working)

· Systems design. You can design systems characterised by medium levels of risk, impact and business or technical complexity. You know how to select appropriate design standards, methods and tools and ensure they are applied effectively. You can review the systems designs of others to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology. (Skill level: practitioner)

· Systems integration. You can define the integration build and produce a build definition for interfaces between systems. You are able to co-ordinate build activities across systems, and you understand how to undertake and support integration testing activities. (Skill level: working)

· Troubleshooting and problem resolution. Able to dissect a problem to its component parts to identify and diagnose root causes. Able to troubleshoot and identify problems across different technology capabilities. (Skill level: working)

Essential skills

· Microsoft Server technologies such as Active Directory, Group Policy and DNS

· Linux operating systems, build and configuration
· Knowledge of Cloud platforms (IaaS, PaaS in AWS)

· Backup solutions (Veeam experience preferred)

· Network experience (IPv4, DNS, DHCP, Firewalling)

Desirable skills

· Automation skills (Ansible)
· IaC (Terraform)
· Server hardware build and maintenance
· Database management (Microsoft SQL and Postgres)

· Application/Network monitoring tools (CheckMK, Zoho, PRTG preferred)

Ways of working

· Focusing on Clients and Customers.
· Working as One NCC.

· Always Learning.
· Being Inclusive and Respectful.

· Delivering Brilliantly.

Our company

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

Come join us?

How we rate this

TechOps Engineer at NCC Group rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.