Transaction Processing Administrator

Job Description

What is the Opportunity

Join RBC Investor Services as a Financial Processing Administrator where you'll play a critical role in delivering exceptional client experience through accurate and efficient transaction processing. This position offers the opportunity to work with a dynamic team in a fast-paced financial services environment, handling diverse mutual fund and segregated fund operations while contributing to process improvements across the organization.

What Will You Do

• Pre-screen, prepare, and input financial and non-financial transactions (account setups, address changes, redemptions, purchases, switches, direct trades, and wire orders) by standard cut-off times
• Monitor and clear workflow/capture items within Service Level Agreements (SLAs)
• Reconcile and settle daily trades, process deposits, and manage cheque operations
• Apply quality control procedures and audit transactions to ensure accuracy
• Message accounts where unusual actions have occurred and escalate issues appropriately
• Communicate effectively with internal departments and external clients to resolve issues
• Provide feedback to team members and suggest process improvements
• Support manager in updating Desk Operating Procedures
• Develop and maintain technical expertise in various applications and macros

What You Need to Succeed

Must Have

• Experience in Shareholder Services or similar multi-client mutual fund administration environment
• Good working knowledge of mutual fund and segregated funds administration
• Sound knowledge of mutual fund and segregated fund taxation, compliance, and regulation (including registered products)
• Demonstrated ability to work successfully in a fast-paced, high-stress environment
• Strong customer service and communication skills (internal and external)
• Intermediate computer literacy with strong technical and analytical skills in MS Office and application debugging
• Ability to multitask, stay organized, and maintain dedication to accuracy and quality
• Willingness to work extended hours during peak seasons (RRSP), month-end, and year-end

Nice to Have

• IFIC Mutual Funds Operations Course completion
• Experience with adjustments and error corrections
• Knowledge of registered products (RRIF, LIF, RESPs)
• Expertise with Unitrax Recordkeeping System
• FundSERV knowledge
• Bilingual capabilities (English/French)
• Proven track record leading initiatives and managing cross-functional relationships

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
• Opportunity to obtain hands-on experience throughout your role
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation

Job Skills

Additional Job Details

Address:

City:

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Work hours/week:

Employment Type:

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Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.