TS Controller (Messaging and Collaboration)
Qatar Airways is hiring a TS Controller (Messaging and Collaboration) in Doha, Qatar. Level rates it ; you can apply on Level.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include Microsoft 365, Exchange and Skype For Business.
- Level files it as a senior role.
- Level lists 183 other open roles at Qatar Airways.
- The role was posted within the past two weeks.
AI in this role
Manage operations, administration, and automation of unified collaboration platforms including Microsoft 365 and Google Workspace.
Description
About Your Job:
In this role, you will be managing the day-to-day operation and administration of unified collaboration platform. You will be technically responsible for management of collaboration systems for the Qatar Airways Group. The collaboration platform includes Exchange, Microsoft Skype for Business On-Prem, Microsoft Teams in a hybrid environment, Viva Engage and Cisco WebEx.
Responsibilities:
- Implementation and administration of unified collaboration platforms such as Microsoft 365 stack in native and hybrid environment along with Google Workspace Suite.
- 24x7 based L2/L3 Technical & functional support to unified collaboration technology and its related systems, including incident handling, request management, customer queries and problem management.
- Maintain a highly secure system through proper system configuration and monitoring.
- Ensuring the operational health of the Microsoft 365 Hybrid environment along with Google Workspace and including security, availability, maintenance, performance, interoperability and reliability
- Automation of various tasks for the better management and availability of the systems
- Ensure to maintain data protection, Disaster Recovery procedures, and its up-to-date documentation.
- Perform Capacity Management with continuous monitoring to plan Hardware and Software upgrades.
- Life Cycle management of the system, including timely hardware and software upgrade and replacement.
- Provide technical consultation and guidance to peers, other technical teams, and application development/ support team.
- Maintaining technical documentation for Unified Communication Systems including SOP, Administration and configuration documents.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.
Qualification
Knowledge and skills:
- Bachelor's Degree or High School or Diploma in Computer Sciences or equivalent qualification
- 10 years of total IT experience with 5 years of hands-on experience with Microsoft Exchange, Microsoft Teams and SharePoint and Power Platform in native and hybrid environment.
- We are looking for a mature and self-motivated professional with good communication skills, problem-solving skills and ready to work 24x7 in a fast-paced dynamic environment
- Strong knowledge and hands-on work experience in Exchange, Microsoft Teams, SharePoint Online, OneDrive, Power Platform and Microsoft 365 stack in native and hybrid environment.
- Should have experience in administrating Exchange, SharePoint Online, Microsoft Teams, OneDrive, Exchange, Microsoft 365 Groups, Power Platform, and with other Microsoft apps, third-party apps, and custom apps.
- Strong knowledge and hands-on work experience in Google Workspace Suite environment such as Gmail, Google Meet, Google Drive along with Microsoft 365 Hybrid environment.
- Strong knowledge and experience in Active Directory, Google Identity, Azure Active Directory, PowerShell and MS Graph API
- Strong understanding of Microsoft Core Infrastructure like Microsoft Active Directory 2016/2019, Azure Active Directory, Active Directory Federation Systems (ADFS) and Group Policy, Microsoft 365 Groups, Google Identity, Google Cloud Directory Sync, Certificates Management and network concepts including TCP/IP sub netting, voice policies, routing, SMTP, DNS, DHCP, load balancers, etc.
- Ability to create complex PowerShell scripts to automate email operations and management.
- Knowledge on configuration and implementation of monitoring solutions like Microsoft SCOM.
- Strong experience in OS and Virtualization technologies is desirable.
- Strong knowledge on ITIL processes like Incident, Problem, Change, Service Continuity Management and documentation
- Strong analytical and creative problem-solving skills.
- Strong troubleshooting skills
- Knowledge of IT documentation
About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community
How to Apply:
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=233566How we rate this
TS Controller (Messaging and Collaboration) at Qatar Airways rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where system administration was part of your work. What did you do?
- Tell me about a project where automation was part of your work. What did you do?
- Tell me about a project where disaster recovery was part of your work. What did you do?
- Tell me about a project where capacity management was part of your work. What did you do?
- Walk me through how you've used Microsoft 365 in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: System Administration, Automation, Disaster Recovery, Capacity Management, and Microsoft 365. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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