UX Designer (Service Designer)

PwC is hiring a UX Designer (Service Designer). Level rates it ; you can apply on PwC.

Level's read on this job

Uses AI ●●○○ is how Level rates this role: an ordinary role that requires AI tools.
The posting mentions visa sponsorship.
The posting mentions service design, ux design and user research among its tools and skills.
PwC has 3,800+ other open roles on Level.
Posted in the last few days.

AI in this role

Design human-centred services and integrate AI-enabled workflows across research and prototyping as a Service Designer.

service-designux-designuser-researchai-assisted-designjourney-mapping

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

UX Designer (Service Designer)

Meet your future team

Join our UX team and work closely with Developers, Product teams, Business Architects and Technology specialists to design services that connect user needs, business priorities and technology. You will contribute to strengthening Service Design and AI-enabled design practices across the organisation.

What your role will look like

As a UX / Service Designer, you will help Business and IT teams make sense of complex challenges and turn them into useful, coherent and sustainable services. You will work across people, processes and technology, bringing a human-centred perspective from discovery through to implementation.

Lead Service Design activities from discovery and problem framing through concept development, experimentation and implementation support.
Conduct user and stakeholder research, synthesising evidence into clear insights, opportunities and recommendations.
Map current and future service experiences using journey maps, service blueprints, ecosystem maps and other appropriate visual methods to identify pain points, dependencies and opportunities.
Design and facilitate collaborative workshops that help multidisciplinary teams frame challenges, explore possibilities and make informed decisions.
Work closely with Developers, Product teams, Business Architects and Technology specialists to translate service concepts into feasible solutions.
Apply AI-assisted design methods and agent-based workflows across research, synthesis, ideation, prototyping and experimentation, critically evaluating the quality and limitations of outputs.
Share methods, experiments and lessons learned to strengthen Service Design expertise and effective AI-enabled ways of working across the team.

Your growth and opportunities

Deepen your Service Design expertise by working on complex challenges that span user experience, business processes and technology. You will expand your experience with AI-assisted design and agent-based workflows while progressively strengthening and sharing these practices across the UX team.

The skills you bring

At least 4 years of relevant experience in UX Design, Product Design, Service Design, Design Strategy, Innovation Consulting or digital transformation, supported by a portfolio demonstrating your approach and impact.
Proficient, independent application of human-centred design and Design Thinking methods, including qualitative research, problem framing, journey mapping, facilitation, prototyping and testing.
Working technical knowledge that enables you to collaborate effectively with Developers, Product, Business Architecture and Technology teams, understand system constraints and incorporate technical considerations into design decisions.
Proficient, hands-on use of AI-assisted and agent-based ways of working beyond basic prompting, with the ability to apply them to research, synthesis, ideation, prototyping and experimentation while critically reviewing outputs.

Ways of working

You apply structured thinking to real-world challenges, identify problems and opportunities proactively, and connect evidence to the wider business context.
You collaborate effectively across functions, support colleagues and contribute to an inclusive environment when working through multidisciplinary design challenges.
You actively pursue opportunities to improve your skills, adapt to new approaches and use feedback and experimentation to develop your practice.
You act with integrity, handle confidential information with care, and uphold high ethical standards in every situation.

Additional skills that would support your success

Previous hands-on Service Design experience. A strong background in adjacent design disciplines combined with clear motivation to develop further as a Service Designer can also support success in the role.

The skills listed reflect what matters most to succeed in this role. If your experience aligns with them, even if your path looks different, we encourage you to apply and start the conversation with us.

Take your next step

Bring human-centred design and emerging technology together to shape services that work better for people and the business. Explore new possibilities with AI, collaborate across disciplines and help strengthen how Service Design creates impact across the organisation.

Grow here. Go further.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Business Management, Business Reporting, Change Management, Communication, Creativity, Dealing With Uncertainty, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Handling Sensitive Information, Inclusion, Inclusion Strategies, Intellectual Curiosity, Learning Agility, Optimism, Organizational Agility, Problem Solving, Project Coordination {+ 8 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

How we rate this

UX Designer (Service Designer) at PwC rates 50 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

UX Designer (Service Designer) is an open job at PwC.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in Luxembourg.
The job was posted on November 4, 2026.
Seniority: senior.
Applications are handled by PwC. Apply on PwC

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Service DesignUX DesignUser ResearchAI Assisted DesignJourney Mapping

Questions you could be asked

Tell me about a project where service design was part of your work. What did you do?
Tell me about a project where ux design was part of your work. What did you do?
Tell me about a project where user research was part of your work. What did you do?
Tell me about a project where ai assisted design was part of your work. What did you do?
Tell me about a project where journey mapping was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Service Design, UX Design, User Research, AI Assisted Design, and Journey Mapping. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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