Vault Operations Manager

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About this role

Wells Fargo is seeking an Operations Manager/Vault Operations Manager who will lead operations within the File Management Vault, part of the Information Management Utility (IMU). The File Management Vault provides secure storage, retrieval, and controlled routing of critical documents and possessory collateral. The team supports the document lifecycle through physical document intake, imaging, storage, retrieval, and release, while maintaining strong operational controls and supporting business, risk, and audit requirements.

As part of Information Management Utility (IMU), the team supports critical information and content services across Wells Fargo. This role will focus specifically on File Management Vault operations, with responsibility for people leadership, operational performance, risk and controls, process improvement, and business partner engagement.

In this role, you will:

• Lead and develop a team responsible for File Management Vault operations, including document storage, retrieval, routing, and release.
• Manage day-to-day operational performance, workflow, staffing, quality, and service delivery.
• Ensure critical documents and collateral are securely managed and appropriately controlled throughout the document lifecycle.
• Develop and implement strategies to improve operational efficiency, quality, service, and control effectiveness.
• Identify process gaps, operational risks, and control opportunities and drive appropriate solutions.
• Use operational data, trends, exceptions, and quality results to evaluate performance and prioritize improvements.
• Maintain procedures and operational controls that support risk, compliance, and audit requirements.
• Partner with business leaders and teams across Operations, Risk, Control, and other functions.
• Manage resources and maintain accountability for operational performance.
• Coach and develop team members and support hiring and talent development.

Required Qualifications

• 5+ years of operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.

• 2+ years of leadership experience.

Desired Qualifications

• Experience leading large, high-volume operational teams within a complex or regulated environment.
• Experience with document, records, file management, vault, collateral, or other controlled operational processes.
• Strong knowledge of operational risk, internal controls, governance, quality assurance, and audit requirements.
• Demonstrated ability to identify control gaps, conduct root-cause analysis, and implement sustainable solutions.
• Experience driving process improvement, simplification, standardization, and operational efficiency.
• Strong analytical and decision-making skills, with experience using operational data, trends, and exceptions to drive performance.
• Experience managing staffing, workflow, service levels, quality, productivity, and capacity.
• Strong leadership and stakeholder management skills, including developing talent and partnering across Operations, Risk, Control, Technology, and senior leadership.
• Experience establishing operational goals and translating strategy into measurable priorities and results.
• Proven ability to manage multiple priorities, drive accountability, and lead teams through change and transformation.
• Demonstrated ability to communicate and influence across all levels, including auditors, regulatory partners, business leaders, and senior executives, particularly on operational performance, risk, controls, and remediation efforts.

Job Expectations

• Ability to travel up to 5% of the time.
• Hybrid work schedule with four days in the office and one day remote at an approved job posting location.
• This position is not eligible for Visa sponsorship.
• Relocation assistance is not available.

Job Location:

• 145789-TX-Building 308, San Antonio Ops Center

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.