Workflow Management Technician

LET’S CUT STRAIGHT TO IT

At Hafren Dyfrdwy, we’re passionate about delivering clean, safe water and caring for the environment across Wales. We’re more than a water company – we’re a team committed to sustainability, innovation, and supporting the communities we serve. If you’re looking for a role where you can make a real impact and be part of a purpose-driven organisation, we’d love to hear from you. 

LET’S TELL YOU MORE

Working within our forward-thinking Customer Network Operations department, you have the chance to join the team as a Workflow Management Technician where you’ll predominantly be responsible for the workforce planning for our operational staff, ensuring we meet all regulatory requirement, scheduling and keeping our customers updated. If you have a planning background this may just be the job for you!

You’ll be involved in numerous daily activities such as, working on our systems (SAP) to build, plan & dispatch gang and field technician jobs, you’ll also liaise directly with our customers making and taking direct phone calls with our stakeholders in order to provide the best service in a timely manner.  

Plus, as our new Workflow Management Technician, you will take part in team meetings (called CommCells) in which you can present any ideas or improvements you have, enabling you to become one of our continuous improvement champions!

Please note this is a 12 month FTC.

WHAT WE’RE LOOKING FOR 

Your key accountabilities in helping us will be:

• You will Reactively build and allocate both urgent and planned work to deliver an effective and efficient work schedule for all areas of HD Operations. To make the best use of resource available and maintain productivity.
• You’ll need to continually liaise with COSC and Field Teams updating them on workload volumes and job progress.
• You will ensure that jobs are planned in and communicated to customers and field staff within SLA’s. Furthermore, you’ll Manage the ‘on the day’ schedule from a dispatch perspective, including management of jobs in jeopardy, suspended work, and customer chases.
• You’ll be keeping customers informed on progress of customer originated work. Ringing customers to advise of changes when appropriate. Minimising customer chases through COSC by keeping customers informed. And you will liaise and communicate with internal and external customers to achieve the completion of all work in a timely manner.
• You will support ongoing liaison and building relationships with the external customers, Quality Assurance and Field teams and work in a collaborative manner with all stakeholders and teams, to achieve quality throughout the end to end process.
• You’ll ensure compliance with processes and procedures as set out, such as TMA and achieve the teams agreed performance targets and ensure SLA’s are met.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites: 

• 23 days holiday

• Annual bonus scheme (of up to £1,500 per annum based on company performance) 
• Leading pension scheme – we will double your contribution (up to 8% when you contribute 4%) 
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate 
• Family friendly policies 

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.