TrustlyWorkplace Manager - UK (On-site)
Trustly is hiring a Workplace Manager - UK (On-site) for a remote role open to applicants in United Kingdom. Level rates it ; you can apply on Trustly.
Level's read on this job
- On Level's scale, this role is Uses AI ●●○○: an ordinary role that requires AI tools.
- This is listed as a remote role.
- The posting mentions AI Tools, Automations and workplace management among its tools and skills.
- Trustly has 39 other open roles on Level.
- Posted in the last few days.
AI in this role
Manage the London office workplace experience while piloting AI tools and automations to streamline office operations.
WHO WE ARE
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.
Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.
Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.
About the team
At Trustly, our employees are our users and the workplace is the product we build for them. The Workplace Experience team runs our offices in London, Paris, Stockholm, Lisbon, New York and San Francisco. We’re small, close-knit and obsessed with detail. We want every colleague and guest to feel looked after from the moment they walk in.
We’re also changing how workplace teams work. We treat the workplace as a system we can test, learn from and improve, and we’re putting AI at the centre of how we do it. That means automating the repetitive work so we can spend our time on the human moments that make Trustly a great place to work.
About the role
London is one of our biggest hubs, and you’ll own the experience there. You’ll shape the culture people feel every day: how they’re welcomed, how they connect, and how easy it is for them to do their best work.
This isn’t a role for keeping things ticking over. You’ll spot friction, fix it, and find smarter ways to deliver great service, often with AI tools we’re building and testing as a team. You’ll work closely with the Director of Workplace and help shape how our global team works.
What you’ll do
Own the London office experience end to end, so colleagues and guests always get a warm, professional welcome
Build culture through events, rituals and moments that bring people together and make Trustly feel like Trustly
Find friction in the employee experience and remove it, using data, feedback and quick experiments
Pilot and adopt AI tools and automations that make our service faster, smarter and more personal
Run day-to-day office operations, including maintenance, building management, purchasing and suppliers
Keep the office safe and secure
Partner with People, IT, Finance and other teams so the employee experience feels seamless
Lead local and global projects with the Director of Workplace
Who you are
You have 5+ years of work experience, including 2 to 3 years as an Office or Workplace Manager
You’ve built employee engagement or culture programmes and seen the impact
You’re curious about AI and want to use it to change how work gets done
You think in systems: you fix the underlying cause, not just the symptom
You run projects well and care about the details people notice
You’re energised by fast-moving, changing environments
You’re warm, clear and confident with everyone from new joiners to senior leaders
You’re happy to roll up your sleeves and get things done
How we rate this
Workplace Manager - UK (On-site) at Trustly rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.
Uses AI. An ordinary role that requires AI tools.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where workplace management was part of your work. What did you do?
- Tell me about a project where office operations was part of your work. What did you do?
- Tell me about a project where employee experience was part of your work. What did you do?
- Tell me about a project where process improvement was part of your work. What did you do?
- Walk me through how you've used AI Tools in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Workplace Management, Office Operations, Employee Experience, Process Improvement, and AI Tools. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.
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