100000007138.HR Operations Officer

Key Result Areas:
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Serve as the focal point for PUE HR Operations and school staff for HR-related matters and services; respond to staff inquiries, provide any needed clarifications, and advocate for staff needs.
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Support the recruitment process and coordinate to facilitate the on-boarding of new employees and completion of administrative processes including document authentication, visas, residence permits, housing, medical examinations, police clearances, driving licenses, Staff IDs, health insurance, vehicle purchase assistance, parking tags, etc.
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Maintain employee records and provide staff data reports to management and the Ministry of Education and Higher Education (MHEH).
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Monitor and record staff attendance to encourage proper attendance; inform supervisors if any disciplinary action is required.
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Review and submit the payroll, including pay adjustments, to ensure that payroll figures are accurate and that payments are processed in a timely manner.
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Coordinate with the QF Travel team to arrange travel for staff and others, as requested.
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Ensure that all end-of-service formalities for employees leaving QF are completed.
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Develop and implement HR Operations strategies to attract qualified candidates and ensure customer satisfaction.
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Create and record new candidate files and prepare documentation for new joiners as required, including visa applications, CID & medical letters, transfers of sponsorship, etc.
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Coordinate on-boarding logistics for new joiners, including tickets, housing, and transportation arrangements.
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Welcome new joiners on their first day, familiarize them with Qatar Foundation, provide materials to orient them to QF and Qatar, and help them complete required documentation.
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Communicate effectively and assertively with all levels of employees/ candidates with positive impact.
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Support in the development/update of PUE HR policies. Ensure effective implementation of all employees/ candidate practices that are legally compliant.
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Assist in dealing with complex cases such as disciplinary, grievances and appeals, including disputes. Ensuring engagement is maintained and Managers act in a way that involves staff.
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Coordinate internal PUE-wide awareness and induction sessions that has impact to employees conducts.
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Collect and use feedback to evaluate PUE HR Policy and improve on identified areas of weakness, report on the results to management.
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Support PUE HR team on concerns related to HR Operations services and related logistics. Keep employee records updated and intac

Minimum Knowledge, Skills & Experience:
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Bachelor’s degree in a relevant field & 2-5 years of relevant full-time work experience.
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Ability to apply general rules to specific problems to produce answers that make sense. Come up with several ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
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Good understanding of QF HC policies, Qatar Labor Law to allow effective and efficient decision making that can be implemented within the organization and the national ecosystem given the diversity of the portfolio of the Division.
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Good interpersonal communication, negotiation, conflict resolution, supervisory, and presentation skills; Ability to adapt to complexity, uncertainty, and ambiguity.
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Very knowledgeable about jobs requirement; skilled in probably conducting job applicant interviews.
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Good writing skills with the ability to draft and edit a variety of written reports and communications and to articulate ideas clearly and concisely; Arabic proficiency is an advantage.
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Proficiency in MS Office applications