3PL Territory Lead - West

Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Key Accountability Areas

3PL Management

• Acquire new 3PL companies to serve business needs.
• Monitor 3PL KPIs and performance.
• Operationally support 3PL companies with their issues and obstacles.
• In charge of the 3PL's invoices and payments release.
• Drive the area to guarantee efficient operations and excellence in services having the best balance between supply and demand.
• Analyze future needs to proactively activate requirements on time.
• Optimize the SLA process of the 3PL companies’ requirements.
• Develop and maintain good working relationships with external suppliers in order to support the smooth provision of logistics services across the fleet.

Change Management

• Ensure stakeholder readiness by providing training, workshops, customer and supplier communications, and any support needed for all changes within their respective field.
• Ensure that the Divisions involved in the change initiative are prepared for all changes required to ensure sustained morale levels and minimal impact on the culture.
• Review all change issues and provide recommendations on proper initiatives in order to ensure creating a vibrant work environment.

Stakeholders’ Relations

• Establish and maintain good working relationships with the key stakeholders internally and externally.
• Act as the representative with local and international concerned stakeholders.

Projects Management

• Lead and guide project management teams in planning and organizing divisional and organizational projects for their respective Division.
• Direct and control projects to ensure that project cycles are completed, and parameters (cost budget, timelines, scope, and quality) are met, monitored, and in line with the required quality and standards.
• Lead initiatives and growth projects aligning corporate departments for seamless execution.

Governance and Resilience

• Ensure the documentation and implementation of policies, procedures, and processes to ensure efficiency and effectiveness.
• Ensure compliance with all relevant policies, procedures, and processes in order to achieve operational excellence.
• Monitor daily practices to guarantee compliance with mandatory policies and procedures.
• Ensure the Divisional compliance with the Code of Conduct to ensure operating within the acceptable risk and ethical level.

Budget Utilization

• Participate in the Division’s budgeting cycle and provide input to the budgeting process.
• Ensure effective utilization of their respective Department’s budget, and report accurately on progress and challenges.

People Management

• Participate in the identification and recruitment of key talents for their respective departments.
• Manage, guide, and assist direct reports to perform their functional operations in accordance with set policies and procedures.
• Set performance objectives, provide necessary support, evaluate/appraise the team, and provide regular feedback on performance.
• Uphold a high-performance working environment and promote the Organization’s Values.

QUALIFICATIONS/REQUIREMENTS

Knowledge and Experience

• 3 - 4 years of Logistics experience or e relevant experience.
• Data analytics and reporting skills.
• Problem Solving & Decision Making.
• Creativity and Critical Thinking.
• Negotiation Skills.
• Project Management.

Education and Certifications

• Bachelor’s degree in a relevant field is required.
• Master’s degree in a relevant field is preferred.