Account Representative

Marsh McLennan is hiring an Account Representative in Austin, United States. Level rates it ; you can apply on Marsh McLennan.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting allows some remote work.
Tools and skills the posting cites include Microsoft Office, account management and customer service.
Level classifies it as a mid-level role.
Level lists 625 other open roles at Marsh McLennan.

AI in this role

Provide administrative and client support for insurance accounts and renewals at Marsh Risk.

microsoft-office

account-managementcustomer-serviceclient-relationsadministrative-support

Company:

Marsh

Description:

We are seeking a talented individual to join our team at Marsh Risk. This role will be based in Austin, Texas. This is a hybrid role that has a requirement of working at least three days a week in the office.

As an Account Representative, you will provide seasoned support to Client and Account Executives, ensuring a high level of client satisfaction by reviewing insurance contracts and responding to client inquiries. You will strengthen and maintain relationships with clients and client teams, driving growth and retention through exceptional service.

We will count on you to:

Strengthen and maintain relationships with clients and client teams to provide best-in-class service and drive growth and retention.
Administer routine tasks as part of the annual renewal cycle, ensuring all client needs are met timely and accurately.
Monitor and report on the status of client deliverables and outstanding items.
Work with Operations and Business to ensure timely delivery of policies, endorsements, audits, extensions, and cancellations to clients.
Collaborate with the Client Onboarding team to coordinate onboarding activities for new clients, ensuring a smooth transition and integration of services.
Respond directly to difficult client questions and requests, soliciting assistance from front office colleagues as needed.

What you need to have:

2+ years of experience in account management, customer service, customer support, administrative assistant or a related field.
Bachelor’s Degree preferred.

What makes you stand out:

Experience in insurance or financial services.
Strong interpersonal and communication skills.
Ability to work independently and manage multiple tasks effectively.

Why join our team:

We help you be your best through professional development opportunities, interesting work, and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

How we rate this

Account Representative at Marsh McLennan rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Account Representative is an open job at Marsh McLennan.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Austin - Lakeline and is marked remote.
The job was posted on October 5, 2026.
Seniority: mid.
Applications are handled by Marsh McLennan. Apply on Marsh McLennan

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Account ManagementCustomer ServiceClient RelationsAdministrative SupportMicrosoft Office

Questions you could be asked

Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where client relations was part of your work. What did you do?
Tell me about a project where administrative support was part of your work. What did you do?
Walk me through how you've used Microsoft Office in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Account Management, Customer Service, Client Relations, Administrative Support, and Microsoft Office. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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