ACES PSE Specialist, ACES Inbound

Amazon is hiring an ACES PSE Specialist, ACES Inbound in Madrid, Spain. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions Python, SQL and scripting among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.
Posted within the past two weeks.

AI in this role

Provide analytical and technical support for inbound fulfillment center processes, focusing on ticket resolution and automation scripting.

pythonsql

scriptinganalytical-thinkingtroubleshootingproject-management

The EU Amazon Customer Excellence System team (ACES) is seeking an enthusiastic, data-driven and technology-minded Specialist to contribute to the improvement, growth and fast-paced changes of the EU Operations network.
The EU ACES PSE (Process and Systems Engineering) is a team of Process Owners with the mission to support Fulfillment Center (FC) process improvement on behalf of Amazon customers. Our team owns technology project execution, communication, troubleshooting and change management between Amazon Fulfillment Technology team and Fulfillment Center Operations in inbound. The role’s primary function is to provide analytical support to both ACES PMs, own configuration support for key inbound nodes, and dive deep into tickets from FC Operations to resolve critical FC bottlenecks

Key job responsibilities
Become proficient on multiple process area systems and tools and provide technical support across Inbound nodes
Be the main analytical support for internal ACES PMs within the manager's sub-team
Resolve critical tickets from operations within service level agreement (SLA)
Maintain and uphold best practices and standards, acting as an adviser for Operations customers, peers, and support teams
Inform and educate customers and stakeholders on system changes, console clean-ups, and peak readiness guidelines via email and written procedures, remotely via office hours, or in-person
Provide occasional project management support, including analysis and root-causing, reporting, and pilot oversight

About the team
Amazon Customer Excellence Systems (ACES) plays a critical role in orchestrating cross-functional technology and continuous-improvement projects from scoping and design through test and rollout. The team is a vital point of integration and communication between Amazon technology teams and fulfillment and delivery operations. Our goal is to design autonomous and automated systems that replace complex decision-making with simple solutions and facilitate end-to-end operational control of fulfillment execution.

Basic qualifications

- Bachelor's degree in relevant field
- Experience in customer engagement
- Experience in scripting for automation (e.g. Python) and advanced SQL skills.
- Experience in English-language communication skills, both written and verbal
- Experience using analytical thinking and problem-solving skills to identify root causes of technical problems

Preferred qualifications

- Experience in managing and troublshooting network, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in any Bigdata architecture
- Experience in data analytics or automation

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

ACES PSE Specialist, ACES Inbound at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

ACES PSE Specialist, ACES Inbound is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in ES, M, Madrid.
The job was posted on October 22, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

ScriptingAnalytical ThinkingTroubleshootingProject ManagementPythonSQL

Questions you could be asked

Tell me about a project where scripting was part of your work. What did you do?
Tell me about a project where analytical thinking was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where project management was part of your work. What did you do?
Walk me through how you've used Python in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Scripting, Analytical Thinking, Troubleshooting, Project Management, and Python. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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