Advocacy Operations Associate, Advocacy Operations

Amazon is hiring an Advocacy Operations Associate, Advocacy Operations in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Microsoft Office.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.
The role was posted within the past week.

AI in this role

Support Amazon Flex operations by monitoring workflows and resolving delivery partner scenarios.

microsoft-office

The AO Associate should be someone passionate about supporting a fast-paced Ops environment who will enjoy the challenges and rewards of working in a fast-growing organization and in a very international environment. This is a high visibility position with big scope of creativity and self-development. The individual should possess excellent written and verbal communication skills, as the candidate will work very closely with a diverse team. Ability to create and manage work plans, timelines and accommodate multiple priorities will be critical for success.

Key job responsibilities
Follows SOP or manager's instructions and ensures tasks are quality compliant
· Contributes to project improvement ideas, if applicable
· Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and SLA
· Proactively raises issues/alarms to manager or stakeholders
· Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.
· Maintains records of day-to-day work by updating trackers or workflow tools
· Meets predetermined and assigned productivity targets and quality standards.

About the team
Advocacy Operations (AO) supports Amazon Flex to resolve scenarios that impact the delivery partner experience. This is accomplished through: Real time monitoring and offline operational work. The AO team is looking for an L2 associate at Hyderabad site to support the operations team.

Basic qualifications

- Bachelor's degree
- Experience with Microsoft Office products and applications

Preferred qualifications

- Speak, write, and read fluently in English

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How we rate this

Advocacy Operations Associate, Advocacy Operations at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.