Wolters KluwerAgente de Soporte Kmaleon Nivel 1
Wolters Kluwer is hiring an Agente de Soporte Kmaleon Nivel 1 in Barcelona, Spain. Level rates it ; you can apply on Wolters Kluwer.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- The posting mentions Microsoft Office, Outlook and Word among its tools and skills.
- Level classes it as a junior role.
- Wolters Kluwer has 445 other open roles on Level.
AI in this role
Provide first-level technical support and incident resolution for the Kmaleon legal process automation platform at Wolters Kluwer.
Únete a Wolters Kluwer y forma parte de una empresa tecnológica global, dinámica e innovadora, que marca la diferencia cada día. Desarrollamos soluciones de software e información especializada en las que confían los principales profesionales del mundo en los momentos más importantes.
Actualmente estamos buscando un Agente de Soporte Kmaleon Nivel 1.
Kmaleon es una plataforma altamente parametrizable para la gestión de expedientes y la automatización de procesos en despachos profesionales. Satisface las necesidades de miles de usuarios diariamente, abarcando una amplia variedad de aplicaciones. Está diseñada para despachos de abogados medianos y grandes, para despachos de procuradores, así como para empresas especializadas en servicios legales, tales como empresas de recobro, demandas masivas, entidades bancarias y administraciones públicas.
Requisitos del puesto:
- Conocimientos medios de informática a nivel de usuario.
- Dominio de herramientas Microsoft Office (Outlook, Word, Excel, etc.).
- Capacidad de análisis y resolución de incidencias.
- Buenas habilidades de comunicación verbal.
- Experiencia previa en atención al cliente, soporte telefónico o como teleoperador.
- Capacidad para trabajar de forma organizada y orientada al servicio.
Funciones principales:
- Atención y soporte a usuarios de Kmaleon mediante herramientas de teleasistencia.
- Resolución de incidencias de primer nivel.
- Registro, seguimiento y escalado de incidencias cuando sea necesario.
- Asesoramiento y resolución de incidencias a usuarios sobre el uso de la aplicación.
- Seguimiento de casos hasta su resolución.
Competencias valoradas:
- Orientación al cliente.
- Capacidad de aprendizaje.
- Proactividad y autonomía.
- Trabajo en equipo.
- Gestión del estrés y priorización de tareas.
Si consideras que cumples con los requisitos, haz clic en el botón "Inscribirme" para unirte a nosotros y marcar la diferencia. Si para ti es importante generar un impacto, entonces tú también eres importante para nosotros.
#LI-Hybrid
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
How we rate this
Agente de Soporte Kmaleon Nivel 1 at Wolters Kluwer rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where troubleshooting was part of your work. What did you do?
- Tell me about a project where communication was part of your work. What did you do?
- Tell me about a project where helpdesk was part of your work. What did you do?
- Walk me through how you've used Microsoft Office in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Customer Support, Troubleshooting, Communication, Helpdesk, and Microsoft Office. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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