FortoAir Freight Operations Specialist (f/m/d)
Forto is hiring an Air Freight Operations Specialist (f/m/d) in Hamburg, Germany. Level rates it ; you can apply on Forto.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- The posting mentions logistics, air freight and customer support among its tools and skills.
- Level classes it as a mid-level role.
- Forto has 8 other open roles on Level.
- Posted within the past week.
AI in this role
Air Freight Operations Specialist managing end-to-end transport services and customer support within a digital logistics platform.
About Us
What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process.
About the role
Our Operations team is at the forefront of digital logistics management, leveraging our innovative technology to drive change. In a constantly evolving industry that demands continuous innovation, our agility gives us a significant competitive advantage. We provide a digitally-focused service that is fundamentally centered on people.
In the role of an Air Freight Operations Specialist (f/m/d), you will own the end-to-end process of delivering high-quality transport services and comprehensive customer support, with a direct focus on achieving high customer satisfaction.
Key Responsibilities
Manage End-to-End Shipments: Oversee shipments from booking to invoicing, ensuring a smooth and efficient process.
Customer Support & Consulting: Advise and support clients throughout the entire logistics process, acting as a trusted partner.
Partner Coordination: Conduct communication and coordination with key partners, including customs, airlines, and service providers.
Process Improvement & Quality Assurance: Drive the quality of customer processes and workflows, leveraging data analysis to identify and implement continuous improvements.
Required Skills and Experience
Proven hands-on experience in the air freight sector, demonstrating a strong understanding of operational workflows and best practices.
A highly data-driven and organized work ethic, enabling you to identify opportunities for improvement and make informed decisions.
Excellent communication and organizational skills, allowing you to effectively coordinate with partners and clients and manage complex tasks with composure.
A proactive mindset and strong analytical skills to anticipate challenges and drive effective solutions.
A high degree of motivation and resilience, thriving in a dynamic and demanding team environment.
Business fluent in German and proficient in English, enabling seamless collaboration with our teams and partners.
Don’t fit all of our criteria? That’s okay! We know that you might be hesitant to apply if you don’t meet all our requirements, but here at Forto, we pride ourselves on embracing diverse perspectives and celebrating potential. If you are passionate about this position and the Forto values, please apply anyway. There could be a place for you in this role - or another one that’s a perfect fit!
Why work with us?
Our team is hard-working, constantly seeking to maximise the impact of their work, but we put our people first, always winning with care. We value efficient systems and swift, direct communication. We want everyone to have their time to speak, so that we can embrace diverse perspectives to help drive towards solutions always.
How we rate this
Air Freight Operations Specialist (f/m/d) at Forto rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where logistics was part of your work. What did you do?
- Tell me about a project where air freight was part of your work. What did you do?
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where supply chain was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Logistics, Air Freight, Customer Support, Supply Chain, and Data Analysis. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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