MastercardAnalyst/Senior Staffing Analyst, Advisors Client Services
Mastercard is hiring an Analyst/Senior Staffing Analyst, Advisors Client Services in Kuala Lumpur, Malaysia. Level rates it ; you can apply on Mastercard.
Level's read on this job
- Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
- Tools and skills the posting cites include staffing, resource allocation and client services.
- Level classifies it as a mid-level role.
- Level lists 1,000+ other open roles at Mastercard.
AI in this role
Analyst to process staffing needs, coordinate resource allocation, and support Advisors Client Services organization.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Analyst/Senior Staffing Analyst, Advisors Client ServicesThe Services organization is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, the Services team also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.Within the Services organization, the Advisors & Client Services organization (A&CS) is responsible for delivering our various products and solutions to clients. A&CS is charged with combining professional problem-solving skills with deep segment and functional expertise to address the challenges and opportunities of its clients, enhance Mastercard's strategic and tactical performance and establish Mastercard's global thought-leadership pre-eminence.
The role of the Analyst/Senior Staffing Analyst is to work very closely with the A&CS Cluster leaders, PMs and squad leads to ensure the Client Services organization is effectively executing against our strategy as well as driving engagement within our teams. With a strong understanding of our business, the individual in this role is uniquely set up to ensure that people remain at the center of all that we do.
Role
• Process staffing needs at cluster level understanding specific engagement requirements and coordinating prioritization between Product lines
• In close cooperation with the Client Service leadership, assign resources to client engagements based on predefined criteria targeting optimization of resource utilization across clusters and markets
• Manage settings in the internal systems through all phases of the engagement lifecycle
• Aggregate regional utilization indicators ensuring accuracy about de facto available capacity (accounting for leaves of absence, relocations, part-time resources etc.)
• Work with squad leads and people managers on consolidation of the performance evaluation results and identified development needs translating them into actual opportunities for the Delivery team members
All about you
Essential skills and experience:
o 5-8 years of overall career experience, preferably in professional services industry
o Partner at heart – Needs to work in very close partnership with Client Service team members
o Business acumen – Good understanding of the business drivers to optimize resource utilization numbers
o Strong interest in people well-being and development – focused on making the client service team member experience is the best in class
o Agile – Used to work in agile environment with short sprints, changing brief and ad-hoc teams
o Project Manager – Able to manage multiple priorities simultaneously
o Team Player – Work effectively as an individual contributor within a global staffing team
o Data & Metrics Orientation: Ability to aggregate utilization indicators, track KPIs, and leverage tools for insights.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Analyst/Senior Staffing Analyst, Advisors Client Services at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $100k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where staffing was part of your work. What did you do?
- Tell me about a project where resource allocation was part of your work. What did you do?
- Tell me about a project where client services was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Staffing, Resource Allocation, and Client Services. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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