Area Repair Manager- London

Repair Manager – London

Location: Clapham or Sidcup

Working Pattern: Hybrid – 3 days office, 2 days working from home

Are you a strong people leader who loves staying organised and keeping things running smoothly?

We're looking for a confident, proactive and highly organised Repair Manager to join our London team at KONE.

This is a critical role that brings together people management, operational coordination and strong administrative ownership. We're looking for someone who enjoys leading people, has a natural eye for detail and takes pride in keeping processes organised and running efficiently.

You'll be joining a close-knit, collaborative management team within a wider operation of approximately 80 engineers, where your contribution will make a real difference.

What will you be doing?

• Leading your team – Managing mobile engineers remotely, providing coaching, mentoring and support, including developing an apprentice. You will have 8 direct reports and will work closely with area service managers.

• Keeping everything organised – Taking ownership of day-to-day administration, coordinating processes and ensuring systems and records are accurate and up to date.
• Keeping repairs moving – Coordinating repair activities, prioritising urgent jobs and getting equipment back up and running as quickly as possible.
• Building customer relationships – Keeping customers informed, providing updates and managing expectations through email, telephone, Teams calls and occasional face-to-face meetings.
• Managing deadlines – Balancing competing priorities, customer expectations and important month-end targets.
• Working collaboratively – Liaising with subcontractors, suppliers and our support team in Keighley to ensure smooth operations.

What are we looking for?

• Strong people management experience, ideally managing remote or mobile teams.
• Excellent administrative and organisational skills, with the confidence to manage detailed, process-driven tasks alongside operational responsibilities.
• Strong IT skills and confidence navigating multiple systems.
• Excellent time management, prioritisation and attention to detail.
• Strong customer communication and relationship-building skills.
• The ability to remain calm, proactive and solutions-focused under pressure.
• Strong coaching and mentoring skills.
• Lift industry experience would be advantageous but isn't essential.

Why join us?

You'll be part of a supportive, well-established team with great working relationships and a genuinely collaborative approach.

This is a fantastic opportunity for someone who enjoys leading people, taking ownership and bringing structure to a busy operation.

If you're a natural organiser, a confident people leader and someone who takes pride in getting the details right, we'd love to hear from you!

We offer a competitive salary, 25 days holiday and additional Bank Holidays, 1 paid Volunteering Day, Company Pension Scheme, Private Medical Insurance, Bonus, EV Car, PDI, Dental Insurance, Development opportunities, and development reviews to help you achieve your professional goals. Endless support from experienced lifts & escalator industry leaders, Kone Discounts, Gymflex Membership, 24/7 GP Support & Wellbeing Access, Hybrid Working.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html