Area Service Manager
KONE is hiring an Area Service Manager. Level rates it ; you can apply on KONE.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- Level lists 695 other open roles at KONE.
AI in this role
Day Shift | 4 On, 4 Off
Working hours: 6am to 6pm
We’re looking for an Area Service Manager (ASM) to join our Heathrow team, supporting the day-to-day management of our Lift and Escalator Engineers.
This is a great opportunity for someone who enjoys leading people, keeping operations running smoothly and working in a busy, safety-focused environment.
The role
As Assistant Service Manager, you’ll support the management of our engineering teams across Heathrow, helping to ensure work is planned effectively, customers are supported and our engineers have what they need to deliver a safe and reliable service.
This is predominantly an office-based role at Heathrow, working closely with engineers and the wider operational team.
What you'll be doing
- Managing and supporting Lift and Escalator Engineers
- Coordinating day-to-day engineering activities and workload
- Supporting engineer performance, development and wellbeing
- Helping to ensure jobs are completed safely, efficiently and on time
- Monitoring operational performance and responding to issues
- Working closely with customers and internal teams
- Supporting planning, resources and priorities across the operation
- Promoting a strong safety culture
- Leading by example and helping maintain a positive, supportive team environment
What we're looking for
We’re looking for someone who:
- Has experience managing or supervising engineering/technical teams
- Is confident managing people and dealing with day-to-day operational challenges
- Has strong communication and organisational skills
- Can prioritise effectively in a busy environment
- Has a proactive, can-do approach
- Is comfortable working with different stakeholders
- Understands the importance of safety, quality and customer service
- Lift, escalator or similar engineering industry experience would be beneficial
Shift & location
Location: Heathrow
Shift: Days 6am- 6pm – 4 days on, 4 days off
Working environment: Predominantly office based
Holiday entitlement: 20 days
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
How we rate this
Area Service Manager at KONE rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
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