Assistant Manager

Company

Job Description

• Responsible for meeting agreed Service Level Agreements (SLA) on Turn Around Time (TAT), Productivity and Accuracy 

• Responsible for setting targets to the team members each day/week/month 

• Complete the daily, weekly and monthly deliverables and check list 

• Develop back up plan and focus on cross training the team 

• Conduct regularly Team huddle and cascade information to team on any process  or general updates 

• Ensure to provide regular AR reports to Internal (Renault Group – Reporting Mangers + Leadership team) and External Stakeholders 

• Ensure weekly review of process and create action plan to improve the process especially in below areas 

Make Zero defects Process 

Increase collections and minimize unapplied cash; Improve cash application 

Reduce/Eliminate unidentified cash 

Establish/Improve the governance with billing team to sort out the issues raised by customers 

Sub-ledger reconciliations 

Reduce Provision for Bad-debts 

Support customers by proposing policies or procedures to improve process 

Review process controls regularly and update controls to secure process 

• Handle internal escalation as well as escalation from other stakeholders – First Point of contact for customers for escalations and service deliverables 

• Handle Governance calls for review of performance, flag issues and share feedback 

• Responsible for Induction and training plan for new joiners in process 

• Timely SOPs review and ensure updation of any changes. Ensure updated trackers are updated on real time basis 

• Quality check on sampling basis for accuracy and process deviation 

• Identify and implement process improvement ideas 

• Work under pressure, managing absenteeism, attrition and people issues 

• Responsible for performance management and appraisals of the team for about 15-20 associates 

• Handle team issues such as leave and attendance management 

• People responsibilities include: 

• Counsel and mentor team members and direct reportees 

• Manage performance through coaching and regular feedback 

• Identify training needs / gaps and coach team members and nominate for trainings to sharpen the skills 

• Conduct one on one meeting with each team member at regular intervals 

• Ensure the career development plan for each team member is adhered to

Job Family

Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves.  
We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form.

In order to follow in real time the evolution of your applications and to stay in touch with us, we invite you to create a candidate account. This will take you no more than a minute and will also make it easier for you to apply in the future.

By submitting your CV or application, you authorise Renault Group to use and store information about you for the purposes of following up your application or future employment. This information will only be used by Renault Group companies as described in the Recruitment Privacy Information Policy.