Assistant Manager - Human Resource

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Payroll and Timekeeping Management 

• Manages the Timekeeping system and will act as the main “Administrator”.  

• Processes and ensures the accuracy and timeliness of all payroll instructions, payroll registers, bank advice, and company and statutory reports 

• Collects data for payroll purposes and finalizes the payroll instructions on a semi-monthly basis. 

• Prepares the semi-monthly validation report, payroll variance reports and bank files for approval.  

• Liaises with all concerned work units/stakeholders including the third party payroll services provider for any payroll concerns. 

• Coordinates with Finance for booking of payroll transactions and clearing-off of other floating items.  

• Manage the renewal of contract and Coupa CRA for P&A and Infodyne, will be the point person for these vendors.  

Final Pay Administration and Retirement benefits 

• Supervise the processing of employee clearances and final pay computations 

• Ensure completeness and accuracy of final pay instructions and approvals  
• Oversee release of final pay and related benefits to separated employees 

• Prepares the provident fund monthly contributions and sends to the third-party vendor 

• Prepares the benefit payment forms for the release of the computation and the funds. 

• Sends instructions to the third-party vendor once approved by the retirement committee.  

• Processes the release of the benefit funds through the third-party vendor.  

• Prepares the SOA file for release to all employees via uploading in myHR.  

HR Operations and Service Delivery 

• Formulates and implements HR service standards, including performance metrics, for the HR team  

• Formulates and implements Service Level Agreements (SLAs) in collaboration with non-HR work units involved in HR service delivery processes and third-party service providers, and monitors and reviews performance vs. these standards 

• Implements and maintains effective quality control mechanisms within the team with a strong focus on timeliness, completeness and accuracy of HR transactions, and integrity of HR data 

• Initiates process improvements to promote operational and functional efficiency and productivity.  Ensures that these processes are documented  

• Acts as escalation point for the resolution of complex issues and queries logged with the service delivery team 

• Manages the preparation of regular and adhoc HR service delivery reports  

Reporting and Data Management  

• Ensures the regular and accurate updating of  records 

• Conducts periodic reviews to ensure data integrity 

• Analyzes gaps between system capabilities vis-à-vis operational requirements and recommend system enhancements 

• Reviews and control  system access  

• Participates in user acceptance testing (UAT) for new or enhancement of current application systems 

HR Systems and Projects 

• The person will be involved with projects and will act as a Project Manager for any HR Operations assigned projects.  

• Support implementation, testing, and enhancement of HR and timekeeping systems 

• Lead or assist in development of HR process documentation and user training  

• Drive continuous improvement initiatives within HR operations 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.