Assistant Manager-Social Care.Client Experience and Conduct-Customer Service

Mashreq is hiring an Assistant Manager-Social Care.Client Experience and Conduct-Customer Service. Level rates it ; you can apply on Mashreq.

Level's read on this job

Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
The posting mentions customer service, social media management and online reputation management among its tools and skills.
Level classes it as a lead role.
Mashreq has 334 other open roles on Level.

AI in this role

Lead a social care team to enhance customer experience, manage online reputation, and resolve customer queries.

customer-servicesocial-media-managementonline-reputation-managementteam-management

As the Assistant Manager-Social Care, you will play a crucial role in enhancing the customer experience and maintaining a positive online presence for Mashreq. Your expertise in social care and ORM will be instrumental in driving customer satisfaction and brand reputation. You will lead a diverse team, collaborating with cross-functional partners to deliver an exceptional customer journey.

Lead and manage a team of social care professionals, providing guidance and support to ensure high-quality customer interactions.
Monitor and analyze social media platforms and online forums to identify customer feedback, trends, and potential issues.
Develop and implement strategies to enhance customer satisfaction and resolve customer queries and complaints effectively.
Collaborate with cross-functional teams, including marketing, operations, and product development, to align social care efforts with overall business goals.
Ensure compliance with regulatory requirements and maintain a positive online reputation for the bank.
Conduct regular performance evaluations and provide feedback to team members, fostering a culture of continuous improvement.
Stay updated with industry trends and best practices in social care and ORM, and implement innovative solutions to enhance customer experience.
Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams.
Oversee the development and execution of social care training programs to enhance the skills and knowledge of the team.

Minimum of a Bachelor's degree in a relevant field, such as Business Administration, Marketing, or Communications.
A minimum of 4 years of experience in social care, with a proven track record in a reputed bank or financial institution.
Demonstrated expertise in online reputation management and social media monitoring tools.
Strong leadership and team management skills, with the ability to motivate and inspire a diverse team.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships.
Analytical mindset with the ability to interpret data and make data-driven decisions.
Proficiency in using social media management platforms and analytics tools.
Knowledge of banking products and services, and an understanding of the financial industry.
Ability to work in a fast-paced, dynamic environment, and manage multiple priorities effectively.
Flexibility to adapt to changing business needs and a willingness to learn and grow with the organization.

How we rate this

Assistant Manager-Social Care.Client Experience and Conduct-Customer Service at Mashreq rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Assistant Manager-Social Care.Client Experience and Conduct-Customer Service is an open job at Mashreq.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Karnataka, India.
The job was posted on October 19, 2026.
Seniority: lead.
Applications are handled by Mashreq. Apply on Mashreq

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer ServiceSocial Media ManagementOnline Reputation ManagementTeam Management

Also common in customer service jobs at this level

AI agents SQL AWS Generative AI Azure Python

Pay

Typical customer service job: $98k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where social media management was part of your work. What did you do?
Tell me about a project where online reputation management was part of your work. What did you do?
Tell me about a project where team management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Service, Social Media Management, Online Reputation Management, and Team Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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