Associate Director, IMO AI, and Business Excellence

Novartis is hiring an Associate Director, IMO AI, and Business Excellence for a remote role open to applicants in India. Level rates it ; you can apply on Novartis.

Level's read on this job

On Level's scale, this role is Works on AI ●●●○: the daily work is on AI products, without building the model.
This is listed as a remote role.
The posting mentions CRM, artificial intelligence and automation among its tools and skills.
Novartis has 864 other open roles on Level.
Posted in the last few days.

AI in this role

Translates marketing business opportunities into technical AI and automation solutions, driving adoption and efficiency roadmaps.

CRM

artificial-intelligenceautomationagentic-solutionssolution-architecturetechnical-strategy

Job Description Summary

This is a key role in the AI Transformation team within the Integrated Marketing Organization (IMO), focused on technical and solution strategy. The role translates business opportunities into overarching technical solutions, defining what should be built, how it fits the existing technology ecosystem, and what it takes to get there. It sits at the point where marketing process problems become buildable programs and carries solution intent from shaping through delivery. This role will report to the AI and business Excellence leader within NOCCs and is part of a team of 5-7 associates (in MEX and HYD NOCCs) working on various AI transformation initiatives.

Job Description

Associate Director, IMO AI, and Business Excellence

Location – Hyderabad #LI Hybrid

Major accountabilities:

Translate business opportunities into practical technical solutions, including required capabilities, data/system dependencies, and build, buy, or configure options.
Assess AI, automation, and agentic solution opportunities against real marketing processes to identify where they can drive sustainable efficiency.
Own technical feasibility assessments for use cases, covering data readiness, integration needs, platform fit, effort, risks, and scalability.
Define solution requirements, high-level design, and success criteria, ensuring solution intent is carried through to delivery.
Partner with Engineering, Data, AI Governance, vendors, and delivery teams to shape, validate, and challenge technical proposals.
Apply strong understanding of marketing technology and customer engagement ecosystems, including campaign, content, CRM, and data platforms.
Identify process and technology efficiencies across marketing functions and convert them into a clear, deliverable roadmap.
Track impact metrics, balance short-term improvements with long-term capability, and lead with Inspired, Unbossed, Curious, and Integrity values.

Key performance indicators:

Quality and technical soundness of solution designs taken from opportunity definition through to build
Acceleration of AI readiness, adoption, and measured effectiveness across IMO
Identification of process and technology efficiencies across functions, and delivery against the roadmap
Functional feedback on the credibility and usefulness of solution recommendations

Educational Background:

Minimum: University degree, preferably in engineering, computer science, information systems, or a related technical field
Desirable: MBA or equivalent professional qualification

Essential Requirements:

At least 5-7 years of professional experience, with a substantial portion in technical solution design, marketing technology, or AI and data-enabled transformation
Demonstrated ability to translate business problems into technology solutions, and to explain technical trade-offs to non-technical stakeholders
Working fluency in marketing technology and customer engagement platforms (Salesforce Marketing Cloud and Data Cloud, Adobe Experience Cloud, Veeva, or equivalent)
Practical familiarity with AI capability in a business setting: LLM-based workflows, agent design, human-in-the-loop process design, and how to evaluate output quality
Understanding of data architecture fundamentals including data models, identity, integration patterns, and data quality
Managing without direct authority and managing in a matrix
Demonstrated problem-solving skills and comfort with complexity
Prior experience in top tier technology consulting firms highly preferred

Functional Skills:

Strong stakeholder engagement and management
Solution design and technical feasibility assessment
AI and business process management techniques and tool
Marketing technology, CRM, and customer data platform fluency
Vendor and partner technical evaluation
Problem solving and communicating to a senior audience
Cross-functional collaboration and influencing without authority
Excellent written and oral communication

Skills Desired

Cross-Functional Collaboration, Customer Engagement, Customer Insights, Data Analytics, Digital Marketing, Market Research, Media Campaigns, Product Marketing, Stakeholder Engagement, Stakeholder Management, Team Leadership, Waterfall Model

How we rate this

Associate Director, IMO AI, and Business Excellence at Novartis rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Associate Director, IMO AI, and Business Excellence is an open job at Novartis.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in Hyderabad (Office) and is marked remote.
The job was posted on November 11, 2026.
Seniority: senior.
Applications are handled by Novartis. Apply on Novartis

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Artificial IntelligenceAutomationAgentic SolutionsSolution ArchitectureTechnical StrategyCRM

Questions you could be asked

Tell me about a project where artificial intelligence was part of your work. What did you do?
Tell me about a project where automation was part of your work. What did you do?
Tell me about a project where agentic solutions was part of your work. What did you do?
Tell me about a project where solution architecture was part of your work. What did you do?
Tell me about a project where technical strategy was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Artificial Intelligence, Automation, Agentic Solutions, Solution Architecture, and Technical Strategy. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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